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Holiday Inn Express Springfield – reviews, photos

2.5 of 5
3050 South Dirksen Parkway, Springfield, IL 62703
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Holiday Inn Express Springfield
Holiday Inn Express Springfield
Holiday Inn Express Springfield
Holiday Inn Express Springfield
Holiday Inn Express Springfield
Holiday Inn Express Springfield
Ranked #12 of 38 hotels in Springfield
3.5 of 5 stars 48 Reviews
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48 reviews from our community

    Trip type
Traveller rating
    13
    10
    13
    9
    3
Date Rating
Racine, WI
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Nicely decorated, clean and confortable”
4 of 5 stars Reviewed 13 February 2012

I arrived at 10pm the night prior to a 6am flight. The front desk clerk tried to tell me that my reservation was for a smoking room. I have been using PL for years and have never had the reservation indicate a smoking room. I was surprised that Illinois law even allowed smoking in a place of business and was certainly not going to be sleeping in a disgusting smoky room.

After some searching, she found a non-smoking room. The room was clean & comfortable in good condtion.

Be careful if you need to fly out in the morning. The hotel is a solid 20-mins from the airport not including traffic. The taxi driver showed up 15-mins late and I was stressing out during the whole ride. The saving grace is that the airport is smaller than small and even though I rived 30-mins before my flight I was just fine.

I'll be sure to choose a better location next time...such as the Ramada-North.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgrHIX, Manager at Holiday Inn Express Springfield, responded to this review
23 February 2012
Dear valued Guest:

Thank you for providing such an honest review concerning your stay. I apologize for any challenge you endured, from our location being further from the airport. We truly value you as our guest and appreciate your feedback. I’m glad that you found the hotel and your stay to be comfortable and clean. I hope that you will continue to consider Holiday Inn Express as your first choice in your future travels. Thank you.
Sincerely,
Jkeller -GM
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Austin, Texas, USA
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Nothing fancy, nothing wrong!”
4 of 5 stars Reviewed 19 January 2012

We spent three nights here and it was a good value. The room was spacious, comfortable and quiet; the entire facility was clean, and the staff was friendly but not meddlesome.

The food at the free breakfast was the typical pre-packaged, bland fare prevalent at all motels these days, so no points added or subtracted for that. The attendant made sure the food bar was clean and orderly.

The facility is also pet-friendly (we traveled with two small dogs), and they properly asked for a phone number where we could be reached in case they needed to contact us (if the doggies were disturbing other guests, although the stated reason was "in case of an emergency with the pets"). I appreciated that, since I have stayed in places where there seemed to be disregard for other guests when pets were unruly.

If you're looking for a simple, comfortable place to stay without any hassles, this is it.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JKellerGM, General Manager at Holiday Inn Express Springfield, responded to this review
24 January 2012
Dear Valued Guest,
Thank you for taking the time to write your review. I appreciate that you found us to be a good value. We are also one of only a few hotels that allow pets. I’m glad you felt comfortable with them in our hotel and that you would recommend us. We look forward to you staying with us again. Thank you.
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Prairie Village, Kansas
Contributor
19 reviews 19 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Barely hanging on to HI Brand”
2 of 5 stars Reviewed 4 January 2012

This hotel is just plain tired. I checked in late at night and was given a room which had not been cleaned, but I'll give the front desk a break on that one. When I did receive a "clean" room, however, it is well below the standard I expect from a Holiday Inn property. We found a dozen empty beers on the top of the TV armoire. The old tube TV barely worked and we could not change the channel with the remote or manually on the front of the TV. Beds are OLD and slope to the middle. If you need a place to "crash" and you have low expectations, this will do if the price is right. I honestly wouldn't be surprised to see this hotel change to a Super 8 or other low end brand in the VERY near future.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JKellerGM, General Manager at Holiday Inn Express Springfield, responded to this review
24 January 2012
Dear Valued Guest,

Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Express, Springfield. I do want to apologize for your experience. We definitely, should not have checked you into a dirty room. I have followed up with our housekeeping department and front desk. It is through constructive comments that we are able to continually improve our services and facilities for our guests. I do want to let you know that 2012 is an exciting year for us; we should be receiving our new flat screen tv’s any day now, along with many other improvements. We truly try to keep upgrading and improving our hotel. Again, I do apologize for your experience. We did not want these things to happen to you.

We certainly want to welcome you back to our hotel and if you can contact me. Under our hospitality promise, I’d be more than happy to make restitution for your stay. We want our guests to continue to look at us as one of the most trusted Hotel brands in the world.

Sincerely,
Jkeller-GM
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Top Contributor
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Reviews in 90 cities Reviews in 90 cities
229 helpful votes 229 helpful votes
“Nice stopover hotel”
4 of 5 stars Reviewed 4 October 2011

Check-in was quick and staff was friendly, complimentary popcorn and apples in lobby. Room was clean and spacious with free wifi, no flat screen tv but old style tv with many channels available. Bed was comfortable, bathroom clean and had a great shower. Good breakfast which is complimentary.

  • Stayed October 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask yvr1 about Holiday Inn Express Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JKellerGM, Manager at Holiday Inn Express Springfield, responded to this review
13 October 2011
Thank you for your favorable feedback from your recent stay. I am very pleased you enjoyed your stay. I do want to share that the hotel will be upgrading TV’s to flat screens in the next few months. We certainly look forward to welcoming you back and hope we’ll have that opportunity soon. Jkeller
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Papineau, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A Nice Place to Stay”
5 of 5 stars Reviewed 19 September 2011
2
people found this review helpful

We had an overnight stay at the Holiday Inn Express in Springfield and was pleasantly surprised. Upon arrival, the Desk Clerk was very nice and helpful with questions we had about the area. Since we were traveling with another couple he asked us which rooms we preferred. The rooms were nicely decorated and the bathroom was extremely clean. The carpet and furniture also looked and smelled very clean also. The beds slept very nice and they supplied you with 4 fluffy pillows on each bed. I had a very restful nights sleep. Our room was located just outside the elevator, but we were surprised how quiet this hotel was. The breakfast they offered was a little more than continental. They had alot of hot items such as sausage gravy & biscuits, hard boiled eggs, pancakes and waffles. Also the usual breakfast items. Very pleased with breakfast. The area was nice with a small outside shopping mall across the street and alot of good restaurants within a block or two. I would definately recommend this hotel to anyone staying in Springfield, IL

Room Tip: They did have some smoking rooms on the first floor. All other rooms were on the 2nd and 3rd floors.
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  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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JKellerGM, Manager at Holiday Inn Express Springfield, responded to this review
21 September 2011
Thank you for choosing to stay at the Holiday Inn Express and for taking the time to post your experience on Trip Advisor. I am delighted to read that you would recommend our hotel, and I do hope we will have the opportunity to welcome your return.

Once again, thank you for your comments and for choosing to spend your time with us.
JKeller
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Additional Information about Holiday Inn Express Springfield

  • Holiday Inn Springfield
  • Springfield Holiday Inn
Address: 3050 South Dirksen Parkway, Springfield, IL 62703
Price range (per night):* INR5,321 - 7,337

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