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Comfort Inn – reviews, photos

2.0 of 5
3442 Freedom Dr., Springfield, IL 62704-6516
Hotel amenities
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Ranked #27 of 38 hotels in Springfield
3.0 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    4
    3
    7
    10
    5
Date Rating
Waterman, Illinois
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Fastest check in ever!”
4 of 5 stars Reviewed 14 January 2012

I arrived in Springfield late due to conflicting day events. I was pleasantly surprised the entire check in process took less than 2 minutes which I appreciated since I was tired from driving. The front desk staff was very friendly despite it being late which I welcomed. I was placed in a handicapped room which surprised me, but was fine. The room was clean and roomy. I did not visit the breakfast in the morning even though it was part of the room rate.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask shredbetty4 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockford, Illinois
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“CLEAN YOUR HOTEL!!!!!”
1 of 5 stars Reviewed 12 November 2011
1
person found this review helpful

Stayed here on a Friday during this summer for one night. Got a rate of 59 because of a coupon from roomsaver. At first glance everything seemed ok for a cheap hotel but as time went on we became so grossed out by how dirty everything is we will not go back. 1.) The elevator stunk bad. 2.) the carpet might never have been cleaned. It was nasty dirty like wear your shoes to bed nasty. 3.) Sticky table tops and remote (where gloves and carry a gallon or two of hand sanitizor.) 4.) TV a little fuzzy. 5.)bathroom had hairs (like down there hairs) on counter and floor. 6.) Breakfast was like eating cardboard. even the fresh fruit was old and bruised. 7.) HERE is the NASTIEST PART OF MY STAY...Get ready...The hot tub next to the pool had poop in it for our whole stay!!!!Thats right POOOOOP!!! The water was brown! The pool was over bleached to the point it burned your eyes. We told front desk about the poop the first day and the second day they still had it open and it was not cleaned. Completely nasty and will not stay here again.

I checked in next to a senior couple who paid 109 for this place! If you do decide to give it a try I would look for the roomsaver coupon online or I picked mine up from the dennys in springfield on a magazine rack at the door. sun-thur was 49 and fri-sat was 59. Good luck. One other thing I think the sleep in next door is operated by the same staff because I would see the staff walk back and forth throughout our stay. I didn't stay there but wouldn't be surprised if they have the same cleaning ethics.

  • Stayed July 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask MXRACER79x about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Shawnee Mission, Kansas
Contributor
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Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
“WHAT A DISAPPOINTMENT !!!!!”
1 of 5 stars Reviewed 24 October 2011
1
person found this review helpful

Springfield, Illinois (Abe Lincoln Country) has a lot of hotels/motels to stay but don't even think about staying here at this Comfort Inn. We have stayed at nice Comfort Inns all over the country but sadly this is one of the worst operated Inns in their company. They messed up twice on our reservation. 80% of the front staff is NOT happy working there and it shows. There were 3 different people who were extremely nice, but the rest are horrible.
Rooms were not made when they said they would be. One day we had a torn plastic bag for of linens on our bed. WHY ? The wood at the top of the partition came off. Our last morning there, no eggs or sausage. Was told that they ran out the day before. There is a Walmart grocery store across the parking lot. Couldn' t one of the employees have walked over and bought some? We we had to waste our time and go out to have breakfast. They enjoy blaming everyone else for their problems. If they would do things correctly, there would be no need for excuses. We talked with a few of the other guests and they will not return either. Such a shame because the location is good. They did refund one night's stay for us. Big deal! We would rather have paid for everything and not had the hassles.
As said, there are a lot of other places to stay in Springfield that offers a great sleeping experience.

  • Stayed October 2011, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask RaymondKC about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Moline, Illinois
1 review
1 helpful vote 1 helpful vote
“Snot in the sink.”
1 of 5 stars Reviewed 6 October 2011
1
person found this review helpful

Snot in the sink.
Shaving debris in the ice bucket.

Disgustingly dirty.

The experience has convinced me to never us Comfort Inn again.

  • Stayed October 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Kathy P about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warner Robins, Georgia
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Good price for an average product”
3 of 5 stars Reviewed 12 September 2011

We wanted to go to the Lincoln Presidential Museum so used we one of the those discount hotel books to find a place an easy drive to the museum the next morning. It is amazing to me how the Choice Hotel franchise can vary so much from product to product. I have stayed in Sleep Inns (supposedly the cheaper brand) that are nicer than this hotel. But the price was right, our room was clean, and the breakfast was enough to nourish ourselves for the day. If I had been paying the "rack rate" or full price, I might have sometime else to say.

Room Tip: Check hotel discount booklets for a good price.
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  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask MacMacGA about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Comfort Inn

  • Comfort Inn Springfield
  • Springfield Comfort Inn
Address: 3442 Freedom Dr., Springfield, IL 62704-6516
Price range (per night):* INR5,657 - 7,393

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