Springfield, Illinois (Abe Lincoln Country) has a lot of hotels/motels to stay but don't even think about staying here at this Comfort Inn. We have stayed at nice Comfort Inns all over the country but sadly this is one of the worst operated Inns in their company. They messed up twice on our reservation. 80% of the front staff is NOT happy working there and it shows. There were 3 different people who were extremely nice, but the rest are horrible.
Rooms were not made when they said they would be. One day we had a torn plastic bag for of linens on our bed. WHY ? The wood at the top of the partition came off. Our last morning there, no eggs or sausage. Was told that they ran out the day before. There is a Walmart grocery store across the parking lot. Couldn' t one of the employees have walked over and bought some? We we had to waste our time and go out to have breakfast. They enjoy blaming everyone else for their problems. If they would do things correctly, there would be no need for excuses. We talked with a few of the other guests and they will not return either. Such a shame because the location is good. They did refund one night's stay for us. Big deal! We would rather have paid for everything and not had the hassles.
As said, there are a lot of other places to stay in Springfield that offers a great sleeping experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC