Expensive let down! We booked an executive suite at over 300 dollars a night with breakfast.Plus 2 regular rooms. Where do I start was it the 1980 decor that hadnt been dusted since then. Or with the black mold spot over the bed? They switched us to a new room.but decided to change out TV while we were still in the rooms! So the new room had only heat! To make up for moving a third time they gave us 20 crowne dollars! The restaurant has the same quality food!! Big let down.

We stayed here one night on 12/30/11 with our three children for just a quick, fun night away. We had booked a standard room and upon check-in decided to upgrade to a suite. All they had remaining was a smoking suite but the room absolutely did not smell of smoke. Check-in was very quick and professional. We had room service pizza for dinner which was delicious! The in room movie I felt was very pricey at $13, but it has been years since we ordered an on demand movie so I'm not sure if that cost is typical or not. Our room service breakfast the next morning was very, very good. The pool was warm and well maintained. The hot tub was large and in great condition. The sauna was very nice but as some previous travelers noted, it could use a good scrubbing. There was never a long wait for an elevator. Our room was AMAZING! The beds were so comfortable. The kids loved the jacuzzi tub in the bathroom. We had an even numbered room so our view of the city was great. We had no issues connecting to wi-fi and because we are Priority Club members it was free of charge. We also had a late 2:00 check-out due to being Priority Club members. All staff was extremely helpful, professional and courteous. Our family LOVES this hotel and we will definitely be back again!

Stayed here for one night on a Saturday.

I ate at the Prime Rib buffet in the restaurant. This was originally one of the best things going in Springfield. Not anymore. The choices for the buffet are not as good as they once were and the price for this buffet ($32+) is closer to the price you would expect to find in a much nicer, high end restaurant in a much bigger city. Come on, this is Springfield, IL not Chicago or Saint Louis.

The girl at the front desk was extremely efficient and had me check in with keys in about 2 minutes. I had to ask for a room with an updated flat screen TV or I would have been stuck with a 1990's model. Pay per view programming for some movies was $16.99. I can't imagine paying this much money for a movie and then having to watch it on an outdated television.

The thing that was most upsetting during this visit was the WiFi. I had a decent signal but when I called the front desk to get the access code I was informed that it would cost extra for the WiFi. This extra charge was in the tune of $9.95 per day. That is right, $10 extra per night for something that most hotels offer for no charge. I was told that I could use the computer on the second floor with no charge but that wasn't really very convenient when all the programs and files I needed were on my computer on the desk in my room.

The high prices this hotel charges for the small extras left a bad taste in my mouth. Had the dinner, movies and WiFi prices been reasonable rather then outrageous, I probably wouldn't have been so unhappy. I'm sure others who have visited this hotel, left feeling the same way.

This would be a decent place to stay if you got discounted rates. (over rated and over priced) there are much better options in Springfield.

Stayed December 2011, traveled as a couple

We enjoy staying at Crowne Plaza especially in the summer when you can sit on the top of the hotel by the swimming pool and overlook the city. The rooms are really nice and beds are very comfortable. The breakfast was delicious and at one time when we stayed included in the price but otherwise a little bit expensive.
Overall, we will definitely stay there again!