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Hampton Inn Springfield – reviews, photos

2.5 of 5
3185 South Dirksen Parkway, Springfield, IL 62703
Hotel amenities
Hampton Inn Springfield
Hampton Inn Springfield
Hampton Inn Springfield
Hampton Inn Springfield
Hampton Inn Springfield
Hampton Inn Springfield
Ranked #11 of 38 hotels in Springfield
4.0 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveller rating
    12
    15
    11
    2
    1
Date Rating
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Visit to Historical Springfield”
4 of 5 stars Reviewed 24 October 2011
2
people found this review helpful

We have stayed at Hampton Inns several times and found this one to be similar to others. It was relatively quiet and comfortable. There were lots of towels and toiletries in the bathroom; the furnishings were in good condition. The front desk personnel were pleasant and helpful. The selection of food in the breakfast room was about average compared to other Hampton Inns but the tables were full the two mornings we had breakfast there. There are many restaurants nearby; we tried to get in to the Chesapeake Seafood House (about 5-10 minutes north) for dinner our first night and found it packed, so we made reservations and went the next night. We still had to wait 1/2 hr for a table but the service was fast, friendly and efficient and the food was good. The purpose of our trip was to visit the Lincoln Museum, Lincoln Home, Capitol, New Salem and other Lincoln or government sites. It was just a ten minute drive to downtown. We recommend taking a tour of the Old State Capitol; the volunteers there are passionate about the history of the building. The Lincoln Museum is great for kids or anyone wanting an overview of Lincoln's life.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Louis, MO
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Excellent beds and complimentary breakfast”
5 of 5 stars Reviewed 21 October 2011

My daughter and I stayed here for one night and we were very pleased. The beds were super comfortable, free wi-fi, and the complimentary breakfast was more than the standard. The breakfast included scrambled eggs, biscuits and gravy, plus all the other usual things. Very clean hotel.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Zimfamily4 about Hampton Inn Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Pierce, Florida
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Don't stay there”
2 of 5 stars Reviewed 28 September 2011

Small, small, small. Room was called "sofa study". Am a Hilton Honors member, always request this type room for more space and a place to sit --other than the bed. This was the poorest excuse for that I've ever experienced. Furniture was jammed in. Closet was so narrow clothes couldn't hang shoulder-to-shoulder. Bathroom was the size a closet should be. Only contact with front desk was at check-in: clerk was courteous.

Room Tip: Avoid room 325
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  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask JEM4100 about Hampton Inn Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey Gingerich, Director of Sales at Hampton Inn Springfield, responded to this review
29 September 2011
Dear JEM4100

Thank you for your feedback on our property, I am sad to hear that you were uncomfortable with the size of your accommodations and I do apologize. Unfortunately that is something that is beyond our control, however we do have control over our staff and hope that their service to you met your expectations. Thank you again for your feedback.

Lindsey K. Young
Director of Sales
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1 review
1 helpful vote 1 helpful vote
“OMG They don't care”
1 of 5 stars Reviewed 21 September 2011 via mobile
1
person found this review helpful

Toilet broke and flooded the room. They "loved" the head more than their customers. We had to move to another room without their assistance included all our stuff including the wet clothes. Requested the full satisfaction refund and their ears were deaf even though I mentioned that I had a 6 nerve deadening injections in my back the prior week. After 5 months got a "standard" room 1 night coupon from corporate after franchise management did not respond. Will sleep in the car before entering that hotel ever again.

  • Stayed June 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask OMG4050 about Hampton Inn Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmel, Indiana
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Good value”
5 of 5 stars Reviewed 11 September 2011

I decided to stay at this hotel rather than downtown at the convention area for economic reasons, i.e. no pay to park, free WiFi, breakfast and room was less expensive.
The area is industrial, but there are food chains nearby - Red Lobster, Bob Evans, Cheddar's, Panera and even Hooters. McD's was within walking distance. The convention center was about 12 minutes. There is a lot of building in the area, so it may improve. The strip mall behind the hotel was mostly going out of business.
The hotel staff was friendly and nice. The brand lived up to it's reputation. The bedding was clean and fresh, the room was clean, the indoor pool looked great (complete with hot tub), good workout room with decent equipment and free weights. It was quiet, too. The room seemed well insulated, even when the "kids" moved in for Friday night, there was no noise from overhead or the side.
The breakfast was more well rounded than the average Hampton. Fresh blueberries every morning were a hit with me.
The room included a microwave and that was nice.
Like many hotels in this economy, the decor in the room was starting to be worn. The sofa and carpet were worn looking. The room had clearly been through one re-model, but it's time for another soon. It is an older hotel and they are building many new ones in the area. The TV was still a tube TV...no digital here yet.
One odd thing...I had a charge for $1.50 for a phone call from my room that I didn't make. I reported that to the desk and they checked...I was at the convention center when it was made and they cheerfully removed it. I said that it bothered me that someone was making calls from my room. I was told, rather casually, that it was probably housekeeping. I kind of resented that she or he stood right by the phone, took the generous tip I had left and thought nothing of adding another $1.50 to my room charge by making a personal call. So, check your bill at check out...it seemed like this might be a common practice. It's probably hard to find good help so such things are overlooked... and easily overlooked by you when your bill is under the door and you grab it and go.
If I go back, I will try the Hampton on the southwest side of town. It looked like the better corner of Springfield. At the same time, for the money, this was a good hotel and I would stay there again.

Room Tip: Try 116. It is next to the pool, across from the workout room and was really quiet!
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  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask CarmelKinesic about Hampton Inn Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey Gingerich, Director of Sales at Hampton Inn Springfield, responded to this review
13 September 2011
CarmelKinesic

Thank you so much for your detailed review of your experience at our property, we value that you took the time to share your experience with others. We are glad that you enjoyed the clean bedding and room, blueberries (also my favorite!) and our staff was friendly, these are the goals that we strive to meet daily for each and every guest. As for the phone charge on your room I would again like to apologize for that and make note that this is not common practice at our property. With you bringing this situation to light it has given us the opportunity to address this issue and action has been taken to make sure this does not happen in the future. Again, thank you so much for your feedback on our hotel. We look forward to seeing you next time!

Lindsey Young
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hampton Inn Springfield

  • Springfield Hampton Inn
Address: 3185 South Dirksen Parkway, Springfield, IL 62703
Price range (per night):* INR5,769 - 7,281

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