Spent four nights in Springfield visiting my parents at Bickford House and finally got a chance to stay at this top rated hotel. Now I know why it's ranked so highly -- the staff is absolutely fabulous. I arrived with a terrible head cold. I needed to sleep in the afternoon but the housekeeping folks had sprayed room deoderant so heavily I couldn't breathe. I hated to complain but when I went to the front desk, Kathy was not only accommodating, she helped me move to another room and even upgraded us to a suite. I was grateful...and fell fast asleep for six blissful (quiet) hours.

I paid attention to the reviewer who complained about the pillows, but the Hampton pillows were great (and I am picky about pillows). They were fluffy, soft and perfect when you use two of them.

Breakfast was plentiful and just OK- pretty typical for a "free breakfast" place (omelets and sausage were probably warmed from frozen, but coffee, juice, oatmeal, yogurt and toast were great). Very spacious and clean dining room. Only glitch came during what should have been a quiet, private conversation between a new employee and an experienced one back in the kitchen. I now know more than I should know about the boss, "George" and his expectations. The experienced gal thought George's questions about guests were ridiculous and a "game" but I thought George had it right -- it IS nice to be appreciated when you are paying the bill. Guests don't need to hear the latest gossip, gals.

The sign at the front door is emblematic: "STOP! If you didn't have a wonderful stay at our hotel, turn around and go back to the front desk so we can make it right!" I just returned from Disney World, renowned for its customer service and the Hampton was Disney quality without the crowds!

Nice Overall Hotel. Staff was for the most part good to deal with, and we were part of a large group as they were a host hotel for a hockey tournament. We were not placed on the same floor as the rest of the team, and we did not get the room we had reserved. We received a smaller one, which they discounted the price, but the Front Desk did not tell us, so I had to go back for an explanation. At the last minute, we had 2 of our kids stay behind with family, so it was okay but if our 2 year old had come, that would have been ugly (and this review would have been much different). We could have used a late check out, but we were late in asking. Room was very clean and comfortable, and the breakfast (snacks throughout the day) was good (better than in other comparable hotel free breakfasts). Good location too, near shopping and stores.

We picked up a room after several hours driving back home

the Hotel is in excellent shape, clean and modern.
The exercise room is small but has nice modern exercise equpment - each with its own TV
There was a free happy hour with beer and wine (and free soda for this non drinker)
Free internet hookup
and to top it all - a very nice free hot breakfast with many choices, including eggs, bacon, etc.

Every employee we had contact with did an excellent job and were very helpful and friendly
Zero complaints from me!

I always check Trip Advisor prior to booking a hotel, and while we normally stay at Choice hotels, the reviews for that brand were awful, so I chose the Hampton. I have never stayed at one before and would HIGHLY RECOMMEND this Hampton Inn! The service was wonderful - from check in to check out. Called our room to see if all was OK. Room was spacious and clean. Pool and hot tub were great. Evening cookies were SO yummy. The breakfast was great, with an attendant right there - even Halloween candy for the kids! Quick check out with a smile and thank you! Customer service is so hard to find these days, and these employees delivered it all. I recommended this hotel to everyone else that stayed at nearby hotels from our group and I know we will stay here again. Thank you!