Nice hotel, friendly hotel but PATHETIC internet They give you a crazy code, it last for 2 hours and you get kicked off, then you have to call reception again for another. Guess what happens after 2 hours?? Yep you gotta call reception again and get another strange code.
What a waste of time.. Put me off completely.
Beds are hard, and my non smoking room had, had a smoker in there before. It's a shame because the staff are nice, the place is ok but with a pathetic internet system, hard beds and smokey rooms I won't go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 August 2011
Dear Workaholicfromfl,
Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the way internet service offered at the hotel may have caused you. Thank you for your compliment on our friendly staff. We take all feedback seriously, and sincerely regret that we did not meet your expectations.
Once again, we appreciate you taking the time to share your comments with us. We have sent you a private message to obtain additional details about your experience.
Sincerely,
Lin Sun
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC