My family and I stayed at this hotel on two separate occasions during our last vacation (once on the way to our destination, once on the way back). Both times we were pleasantly surprised! This hotel had very friendly staff, and very clean rooms. It was well kept, not at all run down or showing wear. Check-in was smooth and easy, and the morning breakfast was wonderful! The cinnamon rolls can't be beat, and the wide variety of cereal and fruit kept my daughters happy. The pool and fitness center were clean and well kept. It was easy to find the hotel with the directions from the hotel website, with close proximity to I-80. My family and I will definitely stay here on our next trip through the area!

All the front desk staff could do was complain about the new computer system. The manager came out a couple times to help them and looked inconvenienced. Room mediocre. Terrible example of Holiday Inn Ex, do not recommend.

I had booked this room online through Holiday Inn. I had Priority Points to use and decided this was the closest one to our destination. Upon checking in, the gentleman at the front desk was OK but not very professional. His shirt was untucked and he looked as if he had gotten in an arguement with a vacuum cleaner.......... He did direct us to our room, after I had asked. They put us in a room directly off the elevator with 2 double beds and a bathroom that you could barely turn around in. The room was incredibly small. For a family of four, we were very cramped, not the traditional Holiday Inn that we are use to. Come on Holiday Inn. I have spent over $1400 to get a free room. If this is what you get, I will start with another chain. We were also informed that the hottub was not working, apparently since Jan. (according to another review). We were greatly disappointed in the breakfast. We arrived around 9:20am to find nothing but dirty tables and nothing warm (except the milk), two bagels, two waffles, one 1/2 pot coffee. I wish I would have spent my money and stayed somewhere else. What a disappointment to the Holiday Inn name!

The hotel itself was average or, maybe, slightly below. The directions to find it were awful. There is no easy way to get to it if you are going west on I-680 as there is no exit to J Street. The staff was polite but certainly not friendly. We were there for one night in mid-March, 2005. Breakfast was okay but we had to test all the coffee urns to find the hot one. I am disappointed with the wide variation in quality between the various Holiday Inn Express hotels.