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Hampton Inn Omaha - Westroads Mall – reviews, photos

2.5 of 5
9720 West Dodge Road, Omaha, NE 68114
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Hampton Inn Omaha - Westroads Mall
Ranked #25 of 69 hotels in Omaha
4.0 of 5 stars 46 Reviews
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46 reviews from our community

    Trip type
Traveller rating
    14
    19
    10
    1
    2
Date Rating
1 review
1 helpful vote 1 helpful vote
“Pretty comfortable stay”
4 of 5 stars Reviewed 25 November 2011 via mobile
1
person found this review helpful

The room is clean and reasonably spacious. The shower was nice and strong. Very friendly staff when we arrived. Other than the problem described as follows, nice breakfast included with the price. My lower score for service has to do with one problem they need to solve: they ran out of warm food both mornings about a half hour before the end of the breakfast time. Both mornings I brought the problem to the attendant's attention. At least while I was there I did not see the problem get solved.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Wildermc about Hampton Inn Omaha - Westroads Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIO_Westroads, Manager at Hampton Inn Omaha - Westroads Mall, responded to this review
20 December 2011
Thanks for your valuable feedback! The information was brought to our attention and was addressed. We are glad that you enjoyed your stay and hope to earn your business the next time you come to Omaha.

Jerome Hopkins
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London UK
Top Contributor
113 reviews 113 reviews
Reviews in 91 cities Reviews in 91 cities
76 helpful votes 76 helpful votes
“Roomy, clean, great staff”
3 of 5 stars Reviewed 5 October 2011

This is a well maintained property. The Hampton Inn lobby coffee is always pretty good (for the USA), the staff are very helpful and bright. The rooms are a decent size. Beds very comfortable. You'll get a great night's sleep.

The location is nowhere near anything except the mall. And there's no pool. If it was in a useful location and had a pool I'd be tempted to give it five stars!

The gym was small, with a few machines, no weights. Nothing extraordinary.

I did not have breakfast so can not comment on that.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask clownshoes about Hampton Inn Omaha - Westroads Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIO_Westroads, Manager at Hampton Inn Omaha - Westroads Mall, responded to this review
20 December 2011
We pride ourselves on providing great service and clean and comfortable guest rooms. Thanks for your feedback!
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Colorado Springs, Colorado
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
“Good stay”
5 of 5 stars Reviewed 17 September 2011

This Hampton is very nice, clean. Staff was great. But! getting to it is extremely hard.Because of that we would pick a different Hampton.

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask oscar6810 about Hampton Inn Omaha - Westroads Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakeville, Minnesota
Contributor
16 reviews 16 reviews
Reviews in 12 cities Reviews in 12 cities
“Nice place to stay but not perfect....”
3 of 5 stars Reviewed 9 September 2011

This Hampton is across the street from Westroads Mall and is convenient for many businesses on the west side. It is not a newer Hampton. The rooms are nice, the place is adequate for business. The biggest negative I have is the free breakfast is just okay. Every other day they switch off between two egg dishes. One is a nice and tasty omelet
type and the other is a simply awful dry scrambled egg yuk. The other stuff is typical muffins, cereal, basic rolls and a waffle machine. I will continue to stay there for business because it is convenient and the Hilton points are good. Don't have high expectations.

Room Tip: Try to get on the side away from Dodge Street.
See more room tips
  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Scott S about Hampton Inn Omaha - Westroads Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIO_Westroads, Manager at Hampton Inn Omaha - Westroads Mall, responded to this review
20 December 2011
We believe that Breakfast is one of the most important areas where we can make a big impact on our guests. We have expanded our Breakfast Items over the last year and are constantly looking for ideas from guests on how to improve it. We have talked with our Breakfast Staff and asked them to keep an eye on any guest dissatisfaction and to ask for feedback so we can improve. Please share with them any suggestions you have and we will work on getting those items included in our morning meals. We appreciate your business and are happy that you have decided to continue staying with us.

Jerome Hopkins
Sales Manager
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Asheville, North Carolina
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Good Hampton Inn Experience”
4 of 5 stars Reviewed 1 September 2011
1
person found this review helpful

I stayed at this Hampton Inn for three nights in March. It was attractive, clean, comfortable, and convenient for shopping and dining. Although there is quite a bit of traffic in the area, my room was quiet. The staff at this property were friendly and helpful. The rates were not overboard and what I expected.

  • Stayed March 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mdm69 about Hampton Inn Omaha - Westroads Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hampton Inn Omaha - Westroads Mall

  • Hampton Inn Omaha
  • Omaha Hampton Inn
Address: 9720 West Dodge Road, Omaha, NE 68114
Price range (per night):* INR5,536 - 11,855

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Hampton Inn Omaha - Westroads Mall
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