We arrived for a late checkin and didn't find the staff person overwhelming nice or charming. Didn't feel all that important. We checked in and after being on the road I just wanted a nice hot shower. Immediately upon entering the room I concluded that the hotel had seen it's day and the sun had set. While it "appeared" that the hotel was maintained the truth was that it was long over do for some major upgrading. In particular I wanted other travelers to know what they would be paying for and what I was very upset to spend my money on. I want anyone reading this review to also know that I didn't have super high expectations and knew this was to be a value hotel. We travel with a large dog and find that very often Super 8s are pleasant and pet-friendly and sometimes a great deal! When I went to take my shower I looked over the towels and they were disappointing. They were very worn and didn't look very clean. I went up to the front desk and asked for extra towels stating that we needed "extra" because the towels were a little small. This was my polite way of asking for new towels without criticizing anyone. When the women went in the back and brought me towels that were similar, I was a little disappointed but was hoping for the best. When I went to take a shower I noticed that there were marks, stains, faint but there and big enough to cause concern. I had given them a chance and I ended up using clean clothes from my suitcase to dry off. The sad thing for me was to pay someone for a really bad experience. I went to sleep feeling cheated, not very clean, and sad because I read reviews of the hotel before coming and I thought it would be more acceptable. I don't find it to be when I have to do something like I did. I feel like it was a waste of my money but I was traveling and I was tired and you have to trust fellow traveler's and the hotel themselves. I was very let down. In the morning my fiance told the woman at the desk in response to how our stay was that it indeed had been not so good and that I was a bit upset and maybe they should get new towels. The woman told my fiance that "she would tell housekeeping about it." This was far from satisfactory and there wasn't much customer service recovery on this one.