As a family of five that stays in Residence Inn's all over the US, we were sadly disapointed with this location. The interior has been updated but we had several problems that made it necessary for us to move in and out of three different rooms the same night we checked in. The first problem was wasps. They were everywhere on the property, including in our first two rooms. I can deal with a pest here and there, but five giant wasps in our first room including one in our kids bed is unacceptable. After moving to a different room that had wasps circling the door, but thankfully stayed outside, the AC went out. We were there in May and the temps weren't too bad, but the temperature was unbearable in the upstaires loft area. So finally at 9:30pm at night we had to pack up again and move our entire family (2 adults & 3 kids) to our third and final room.
Throughout all of this, we frequently asked to speak to the MOD (manager on duty) and were constantly given excuses as to why she couldn't come to the phone. We thought that was really strange because as frequent Marriott guests we know that there is always a MOD on the premises.....always. When we received or check out bill we were surprised to see that they had not adjusted our bill at all for all of the trouble that we went through. After going to the front office and demanding to speak to the MOD he was finally told that the general manager was scheduled to be the MOD all weekend (holiday weekend) but had decided not to show up. But we were offered 1,200 Marriott rewards points for our trouble. What a joke!
Also, almost all of the cupboards were empty in the kitchen. We did not even have the bare essentials to cook meals for our family. We basically had four place settings of dishes, one pan, one spatula and that was it in the entire kitchen. Not a single knife except the four butter knives. We pay extra for Residence Inn because we know that we will be able to save money by preparing meals instead of eating out and we couldn't even do that.
And breakfast was a joke. Never enough food. They had one lady cooking fooding and she didn't even have a kitchen. She was trying to make eggs, bacon, etc on a hot plate. Plus the quality was terrible. My kids ended up eating cereal and milk the entire time. Very dissapointing.
We will NEVER return to this location again!
- Omaha Residence Inn
