I live on the road. Hotel staff makes or breaks a visit. The hotel staff goes above and beyond. They are professional, friendly and accommodating. I have visited this hotel 3 visits each over a week over the last year. I stayed there when it was the Crowne and am happier that it is now the Sheraton and the restoration is progress. We have rented a conference room each time.
I have learned a trick about the hot water, let it run for a bit so the hot can get through the pipes. The BEDS are WONDERFUL!
Although the pool and work out area were not open the last two times I look forward the reopening.
They have a lobby bar and dinning area again staffed with friendly personnel.
They provide shuttle service. On a females travelers note their sundry shop is one of the most inclusive that i have seen. There is a strip mall area very close with other restaurants and a grocery store.
Of course if its nice a trip to old market is a must.

I have stayed at this location a couple of different times to meet up with my family. At one point it was the Crowne Plaza, but now is the Sheraton. Very nice place and well kept...also very comfy beds and relaxing atmosphere. The pool is huge and hot tub is very nice...very nice workout room for those interested in that. Getting to the building is a little challenging but once youve figured it out, it is alright. Just a tip...you must be heading westbound and take the Old Mill exit off of Dodge St. You cant get to it if heading eastbound (you have to turn around at the mall if doing this). Very quaint place...nice rooms...and nice staff. They have a small bar downstairs for having nightly cocktails and we really enjoyed this part.
Overall, one of the better places in west Omaha.

Room was small and let a lot of noise into the room, The older style phone still listed crown plaza as name of hotel, and being a recently earned gold spg member I think it would have been nice to be upgraded to nicer room which I know were avail since there were not many cars in the lot. Instead I was placed next to side entrance where noise of families went on until around 3 am. With all that said the price was fair, the room was small but just as nice as other westin and sheraton hotels that cost the same or more. Also parking was free the night I stayed. Bed was nice, room was fairly clean. I'd give it another chance. Staff was friendly was well.

The room was large and nicely furnished and very comfortable. My husband and I were in Omaha for just one night visiting family over Thanksgiving. The hotel was under renovation and the workout room and pool were closed which did not affect us. Most important, the bed was very comfortable. We bid $50 for a room on Priceline and were happy with getting the Sheraton. We told the front desk the bathtub drained very slowly and 2 other guests made the same comment. Front desk staff very nice and we enjoyed our stay.