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Aspen Ridge Extended Stay – reviews, photos

11025 M Street, Omaha, NE 68137 (Formerly Hawthorn Suites by Wyndham Omaha)
Hotel amenities
Aspen Ridge Extended Stay
Ranked #64 of 69 hotels in Omaha
2.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    5
    1
    1
    3
    8
Date Rating
Nebraska
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Would Never Stay Again”
2 of 5 stars Reviewed 15 November 2010
3
people found this review helpful

We had made this last minute reservation thinking we would be staying at Hawthorn Suites. We quickly found out upon arrival that this is no longer a Hawthorn Suites, but a private, non-chain hotel. I'm guessing that Hawthorn dumped this property due to it's condition. This is an older multiple building apartment style hotel. Our room was an upper unit and we arrived during a heavy snow. None of the sidewalks or steps had been cleared. They still were not cleared the next morning long after the snow had stopped making the old steps VERY slippery, especially with luggage and kids in tow. The room was like a flashback to the 80's-- everything from the furniture, appliances, and fixtures are in a desperate need of an update. The room had spiders, cobwebs, and dust accumulation on the vents that made me less than comfortable. The bath was also less than clean. The pull out couch had sheets that were thin, yellow, and musty which made me very uneasy to put my kids to sleep there. There is no longer breakfast offered here either, however, seeing the cleanliness of the rooms and property I probably wouldn't have eaten it anyway. I treid to checkout at approximately 8:30AM on a Saturday morning only to find the main building of the hotel locked.....what kind of hotel doesn't have staff available on a Saturday morning???? There are plenty of hotels in Omaha to stay & this isn't one of them.

  • Stayed November 2010, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vacaville, California
Senior Contributor
37 reviews 37 reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
“It's okay for a short stay.”
3 of 5 stars Reviewed 30 October 2010

I stayed in thisplace in 1990 when it was a Residence Inn. Back then it was very nice. In 20 years, not much has changed. The rooms are clean but they're showing signs of wear. Some of the furniture is old, as well as the TV. The place has a kitchenette, but the only good thing about it was the refridgerator & microwave. A lot of the dishes and flatware are missing. The coffee pot did not have the proper carafe, so it didn't work. There is a stove but I didn't use it. On the good side it still has a fireplace that uses Duraflame logs. There's lots of room; a nice sitting area by the fireplace and a queen bed. This is a decent place for those wanting a lot of room or if you want a short romantic stay on a budget. Plenty of restaurants and a grocery store close by.

During my stay the hotel changed hands. It is now the Aspen Ridge Extended Stay. Let's see what they do with the place......

  • Stayed October 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belton, Missouri
1 review
“Loved it!!!”
5 of 5 stars Reviewed 25 October 2010

I Just loved how this really felt like a home away from home! The Living room was soo nice and big and the fould away bed was really great. The kitchen was a really good size without taking up to much space and it came with plate settings for four, pots, pans, and a large coffee maker. i would sure come back if we ever go back to NE.

  • Stayed October 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kearney, Nebraska
1 review
2 helpful votes 2 helpful votes
“Very disappointed, DO NOT RECOMMEND!”
1 of 5 stars Reviewed 10 October 2010
2
people found this review helpful

The service was okay. The steps up to the second floor room were very ricketty, the whole place was in need of a good repair man. The room was less then clean. We wondered how long it had been since someone had stayed in this room and would not walk barefoot! The bedding was yellowed and paper thin, did not feel comfortable sleeping between these sheets. The bedding should have been recycled years ago. It's Halloween time, but the spiderwebs and spider in our room wasn't very impressive!

  • Stayed October 2010, travelled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Iowa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Dump”
1 of 5 stars Reviewed 8 September 2010
2
people found this review helpful

Drove to Omaha the night before a surgery so we were just there to sleep. Arrived late to find an unfriendly and a little scary front desk clerk. No worries. He told us what building to go to, but we had no idea where the room was. We walked around the dark building to find our room door surrounded by cob webs. Room had a terrible musty and moldy smell. Bed was terrible, pillows were paper thin. Large vent on the wall was covered in thick dust so we had to turn off the AC. We both got up 2 hours early after not sleeping feeling quite congested from whatever is growing in that room. Dissapointing. Cheap for $79, but felt much more like $39. Call the Health Department before calling this place.

  • Stayed September 2010, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask IowaTraveler20 about Aspen Ridge Extended Stay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam Willis, Sales Coordinator at Aspen Ridge Extended Stay, responded to this review
9 September 2010
Dear IowaTraveler20,

As an employee of the Hawthorn Suites, I am disappointed to read that your stay with us was rather less than exceptional. There is no excuse for a front desk clerk to be anything other than friendly and welcoming to all of our guests, regardless of the hour of check-in. Being that our guest rooms are in different buildings apart from the lobby, I can understand that it would be difficult finding your room by street lamp when you are unfamiliar with our property. I will review front desk procedures with our general manager and see consider having our front desk clerks offer to escort our guests to their rooms after dark. At the very least, the front desk clerk should have provided a map with a hand drawn visual reference as how to find your room. As far as the room, their is no excuse for our guests to find their room in such a state. I will follow up with our maintenance staff and housekeeping about the problems you mentioned with the room. I appreciate you taking the time to comment on the deficiencies in your stay with us, and hope that if you ever were to return, we can give you the exceptional experience and stay we are known for.
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Aspen Ridge Extended Stay Also Known As

  • Hawthorn Suites Omaha
  • Omaha Hawthorn Suites
Address: 11025 M Street, Omaha, NE 68137 (Formerly Hawthorn Suites by Wyndham Omaha)

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