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Comfort Inn Southwest – reviews, photos

2.5 of 5
10728 L Street, Omaha, NE 68127
Hotel amenities
Comfort Inn Southwest
Ranked #33 of 69 hotels in Omaha
3.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    12
    2
    5
    4
    0
Date Rating
Denver, Colorado
1 review
1 helpful vote 1 helpful vote
“More than what we bargained for...”
5 of 5 stars Reviewed 2 September 2011
1
person found this review helpful

Whenever I stay at any hotel, I look for cleanliness. After a long drive on I-80, my husband and I just wanted to stay at a friendly and clean hotel. That was exactly what I found at this one. Both the ladies we saw at the front desk treated my husband and I with respect and kindness, cracking jokes. They also provided me with free toothpaste and a toothbrush the next morning since I forgot to pack mine! Since we arrived a little ahead of schedule, we decided to have dinner (& drinks!) at the restaurant next door (I had a delish burger and local beer). Walking back to the hotel, we spotted the pool and decided to take a dip before going to bed. I was very happy that our room was clean and had a microwave and fridge so that was nice since we could store our leftovers. The fact that the bathroom and bed looked clean made me feel much more comfortable. Oh yes, the breakfast was also very good - my husband enjoyed the biscuits and gravy and I loved the waffles and sausage. We definitely took advantage of the breakfast! The negative I found was that, even though we had a good hour or 2 to ourselves at the pool, it closed around 10 or so. We will definitely be staying here again during our many drives along 80.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Delilah M about Comfort Inn Southwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California
1 review
1 helpful vote 1 helpful vote
“Amazing place and great price!!!”
5 of 5 stars Reviewed 2 September 2011
1
person found this review helpful

This hotel is HIGHLY RECOMMENDED for many reasons!!! My husband and I were looking for a place to stay and we came across the Comfort Inn. We've stayed at many other Comfort Inn hotels and this is by far the BEST one!!! The staff is very friendly and helpful. The rooms were very clean and spacious. The hotel is very quiet so I was able to sleep through out the night! Our favorite part was the full spread on the continental breakfast!!! The prices are very reasonable ($79-90/night) and you definitely get more than what you paid for (which is very hard to find these days)!!! We are definitely coming back to this hotel the next time we are in Omaha! Overall, great experience and very satisfied customer :)

Room Tip: outdoor pool is heated
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  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sarah L about Comfort Inn Southwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Comfort Inn Southwest, General Manager at Comfort Inn Southwest, responded to this review
2 September 2011
We are glad that you had a wonderful stay with us. Thank you for sharing your experience on TripAdvisor. We hope to be of service to you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Paul, Minnesota
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Very Humid Hotel for August”
3 of 5 stars Reviewed 17 August 2011

Friendly staff. My main complaint is the room is very humid. No exhaust fan in the bathroom, the outside of the refrigerator had condensation on it and the sheets felt damp. The receipt they slipped under the door was filled with moisture. This is too bad, as the bed was comfortable and quiet. (Hotels in Omaha seem to be priced higher than other places, comparably speaking.)

  • Stayed August 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask SaintPaulite about Comfort Inn Southwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Comfort Inn Southwest, General Manager at Comfort Inn Southwest, responded to this review
2 September 2011
I apologize that your experience was anything less than satisfying. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
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usa
Senior Contributor
27 reviews 27 reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
“Do not recommend - MOLD”
2 of 5 stars Reviewed 11 August 2011
2
people found this review helpful

I had some Choice Hotel points to use and free was a little to much to pay for this hotel. We were in Omaha for medical check up for my daughter. The first room had mold on the ceiling and in the bathroom. Room 320. The second room was better, but still very musty. The staff was very friendly and nice, we did not have any breakfast so I cannot comment. It looked good.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
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See 2 more reviews by FredinLove for Omaha
Ask FredinLove about Comfort Inn Southwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Comfort Inn Southwest, General Manager at Comfort Inn Southwest, responded to this review
12 August 2011
Thank you for taking the time out of your busy schedule to rate us on TripAdvisor. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. We asure you that every room is thorougly inspected before it becomes available to our guests.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

TripAdvisor does not validate guest stays, therefore we are unable to find a way to contact you. In an effort to compensate you for your experience, please give me a call and ask for Sunny.
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“Great customer Service, needs maintenance.”
3 of 5 stars Reviewed 8 July 2011

I booked this hotel through the buy 2 get one free deal through the Choice Hotels promotion. It was my second location I purchased to get one free. The trip advisor ratings for this were ok and the customer service lived up to the reputation, but the hotel could use maintinance in some areas.
EX. I found a good size cock roach hanging on the bathroom door. Also, the A/C is old and a bit noisy. The pool is in the parking lot and I thought they advertised a whirl pool that I couldn't find.
The breakfast was good though and the lobby has a nice computer and printer. Over all, there is probably nicer places in Omaha for the money, but as far as Choice Brand hotels, this was a pretty good one.

Room Tip: Look at it first.
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  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Mikeleemon about Comfort Inn Southwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager Comfort Inn Southwest, General Manager at Comfort Inn Southwest, responded to this review
11 July 2011
Thank you for taking the time out of your schedule to rate us on tripadvisor. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Comfort Inn Southwest

  • Comfort Inn Omaha
Address: 10728 L Street, Omaha, NE 68127
Price range (per night):* INR5,256 - 10,345

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