This is by far the best hotel in Downtown Omaha! All of the staff members are awesome, and will do anything for you, at any hour of the day! (I work at a hotel front desk, so I know what it can be like sometimes!) I have stayed here twice before; once in October 2011 while flying to Denver, and again in early January 2012. The reason for the stay in January was a death in the family, and I had to book the night before. The staff was very nice and caring, and even offered their sincere apologies when I checked in... and I hadn't told the front desk person why I was there -- they must have put something in the comments section of my profile. It was a nice touch to an awful day. I will, again, be staying here next week on February 6th, because they have won my heart for hotels in Omaha! Thanks guys!! Keep up the great work -- you have just earned a customer for life!
Room Tip: Request room 744 or any top floor room. They have larger windows than the other floors, and room 744...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 February 2012
Thank you for the taking the time to review our hotel! Once again we are sorry for your loss but are happy that we could help brighten a gloomy day.
It’s great to hear that our staff made you feel at home as we strive to do that for each hotel guest. I hope your stay the beginning of February was as warm and welcoming as the last.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC