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Embassy Suites Omaha Downtown/Old Market – reviews, photos

3.0 of 5
555 S. 10th Street, Omaha, NE 68102
Hotel amenities
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Free Parking/WiFi!
Embassy Suites Omaha Downtown/Old Market
Ranked #22 of 69 hotels in Omaha
4.0 of 5 stars 120 Reviews
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120 reviews from our community

    Trip type
Traveller rating
    42
    43
    15
    15
    5
Date Rating
Broken Bow, Nebraska
1 review
“Front Desk Staff Rude”
2 of 5 stars Reviewed 13 February 2012

The front desk staff is very rude at this hotel. We have stayed at many Embassy's and this one by far is the worst. When we arrived the staff was very rude and it was almost like we were bothering them. I thought I would give the front desk staff another try in the morning, but it wasn't any better. Had a charge on my credit bill for water we did not drink and when I called to dispute it, the front desk was very rude again and wanted to know what he should do about it. Would not stay here again.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Lori K about Embassy Suites Omaha Downtown/Old Market
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abby Danaher, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review
23 February 2012
Our sincere apologies for the negative experience during your recent stay. Your feedback is very important to us as we will use this as a learning tool to improve upon our services.

I believe you have spoken with our Assistant General Manager and I hope next time you are in town you let us make up for your negative experience.

Thank you for your review, and for taking the time to speak with our management. We hope to welcome you back soon.
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Ankeny, IA
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Nice hotel.”
4 of 5 stars Reviewed 9 February 2012

Great hotel for the family and business. Friendly employees, great workout room and pool. I recommend staying here for any reason.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by RDS71 for Omaha
Ask RDS71 about Embassy Suites Omaha Downtown/Old Market
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abby Danaher, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review
23 February 2012
We are glad to hear your enjoyed the amenities found at our hotel, as well as the guest suites. Thank you for taking the time to review our hotel. We greatly appreciate the feedback.
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Atlanta, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Very Nice Property - Great Staff-Great Location”
5 of 5 stars Reviewed 9 February 2012

Great hotel. Stayed there in January. Staff was very nice and provided excellent service. Room was spacious (as most Emb Suites). Location is right across the street from numerous shops and restaurants - perfect location. Fitness center had new equipment and a lot of free weights. With the complimentary breakfast and manager specials - hard to beat this hotel.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Abby Danaher, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review
23 February 2012
Thank you for taking the time to review our hotel. We truly appreciate your feedback.

I am glad to hear you enjoyed your stay and our location. We take pride in providing the complimentary services that you enjoyed and are always working to enhance our guests’ experience. We have recently added a healthy choice option to our manager's reception snack. Make sure to check that out next time you are at our property,
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Mokena, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
“Great Time!”
5 of 5 stars Reviewed 7 February 2012

This hotel is in the perfect location with so much to do in walking distance. I went for business, but when I got home informed my family that we will be taking a trip very soon to Omaha and staying at Embassy Suites. The entire staff was friendly and just wonderful.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SharonBG416 about Embassy Suites Omaha Downtown/Old Market
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abby Danaher, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review
23 February 2012
Thank you for taking the time to review our hotel. We truly appreciate your feedback.

We are happy to hear you enjoyed our location and you are going to bring your family back to Omaha to visit. Make sure to look into our promotions that we offer at different times of the year. We have a great zoo package and/or Children's museum package and our shuttle can provide you transportation to these locations also!
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Jefferson, South Dakota
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
“Great Customer Service!!”
5 of 5 stars Reviewed 2 February 2012

This is by far the best hotel in Downtown Omaha! All of the staff members are awesome, and will do anything for you, at any hour of the day! (I work at a hotel front desk, so I know what it can be like sometimes!) I have stayed here twice before; once in October 2011 while flying to Denver, and again in early January 2012. The reason for the stay in January was a death in the family, and I had to book the night before. The staff was very nice and caring, and even offered their sincere apologies when I checked in... and I hadn't told the front desk person why I was there -- they must have put something in the comments section of my profile. It was a nice touch to an awful day. I will, again, be staying here next week on February 6th, because they have won my heart for hotels in Omaha! Thanks guys!! Keep up the great work -- you have just earned a customer for life!

Room Tip: Request room 744 or any top floor room. They have larger windows than the other floors, and room 744...
See more room tips
  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RayceCar about Embassy Suites Omaha Downtown/Old Market
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abby Danaher, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review
23 February 2012
Thank you for the taking the time to review our hotel! Once again we are sorry for your loss but are happy that we could help brighten a gloomy day.

It’s great to hear that our staff made you feel at home as we strive to do that for each hotel guest. I hope your stay the beginning of February was as warm and welcoming as the last.
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Additional Information about Embassy Suites Omaha Downtown/Old Market

  • Embassy Suites Omaha Downtown
  • Embassy Suites Omaha
  • Omaha Embassy Suites
Address: 555 S. 10th Street, Omaha, NE 68102
Price range (per night):* INR9,115 - 21,194

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