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Homewood Suites Omaha Downtown – reviews, photos

3.0 of 5
1314 Cuming St, Omaha, NE 68102
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Homewood Suites Omaha Downtown
Ranked #2 of 69 hotels in Omaha
4.5 of 5 stars 61 Reviews
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61 reviews from our community

    Trip type
Traveller rating
    42
    15
    2
    2
    0
Date Rating
Omaha, Nebraska
2 reviews
1 helpful vote 1 helpful vote
“Charged Incorrectly”
2 of 5 stars Reviewed 23 January 2012

Very Disappointed with our December 17, 2011 experience at this hotel. We were booked at this hotel for a company Christmas party. The room was fine but at check in we were required to leave a credit card on file for possible incidentals.......... we did not use anything extra yet the Full Charge for the room was billed to our ON HOLD credit card & not to the company that reseserved the room. Upon calling Homewood we were unable to speak with a clerk that could help us- upon speaking with the manager- we got No Further. She had no idea why they would do that - but was unable to help us & referered us back to our own company to resolve the issue. Expected Much More........ then no help for their own error ! Will not trust them with our personal credit card again !

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Linda Saron, General Manager at Homewood Suites Omaha Downtown, responded to this review
21 February 2012
Thank you for taking the time to comment regarding your recent stay at Homewood Suites Omaha Downtown. We love guest comments because they help guide our leadership team in understanding where efforts or improvements should be focused. We take pride in giving our guests an exceptional stay experience, even after they have departed our hotel. I am disappointed to hear that your experience was below your expectations and you had difficulty with your billing. If you would, please contact me, or let me know how I can reach out to you to make this situation right. Please give me a call at 402.517.9950 or email me at lsaron@ncghotels.com. I look forward to talking with you soon and to having the opportunity to welcome you back to Homewood Suites Omaha Downtown.

Best Regards,

Linda Saron
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, Nebraska
1 review
“Great stay!”
5 of 5 stars Reviewed 12 January 2012

I recently had a group stay here for a business meeting. The rooms were excellent, common areas at the hotel were great, and the service was wonderful. We had a very productive meeting and everything was handled exactly to our needs. I certainly would consider the Homewood Suites Omaha Downtown for my next stay in Omaha (either for a business or leisure stay).

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ames, Iowa
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Very Nice Homewood Omaha”
5 of 5 stars Reviewed 29 December 2011

I'm hilton gold, still no check in gift, also didn't honor request for higher floor. Still was right near street and didn't hear much traffic. Room had stains in carpet that looked like they were cleaned but not able to make them vanish. Some body hair in bathroom. Over all I gave it a 5 since I think it is top 20% and I travel a lot with a lot to compare to. Breakfast was possibly the best free breakfast I'd ever had at a hotel, very good job. Forgot a personal care item and hotel had it in stock and wanted to charge 2 bucks for something that is 50 cent sample size at target and I later got free at my next stop at a holiday inn express. Tacky to nickel and dime guests so I did without. There is a nice little candy and soda nook by front desk. Parking was free and there is some security. Room was big much like a small appartment. This is the only Homewood I have stayed at and is better than any candlewood I been to. I have been to hampton next door and staff is not as good and rooms are tiny. I know it is prolly same owners but homewood is worth an extra 25 bucks.

  • Stayed December 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Easy but nicely done”
5 of 5 stars Reviewed 29 November 2011
2
people found this review helpful

Spent the Thanksgiving weekend at the Homewood Suites in Omaha, and liked the ease with which the visit was handled. We arrived early (10am) but they graciously accommodated us with our room so that we could unload our bags. The whirlpool and swimming pool were a nice touch for post-turkey relaxation. Free breakfast was adequate: it's rare to find a chain willing to splurge on free food, so don't expect a foodie's delight in the morning. We stayed in the two-bedroom suite since we were an adult family of five and we had plenty of room in the suite for maneuvering. Everyone was courteous and helpful. A very pleasant stay.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Colorado Springs, Colorado
Top Contributor
65 reviews 65 reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
“New and clean with plenty of room.”
4 of 5 stars Reviewed 17 November 2011
1
person found this review helpful

Overall a very nice hotel, clean room and interior. Service was friend;y, although a little slow at check in. Breakfast was good and the nightly manager's receptions was a nice touch. Very convenient to the airport. Would be a five start, but the room rate was a little expensive for this type of hotel.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Homewood Suites Omaha Downtown

  • Homewood Suites Omaha
  • Omaha Homewood Suites
  • Omaha Homewood
Address: 1314 Cuming St, Omaha, NE 68102
Price range (per night):* INR6,710 - 10,066

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