I rely on Hilton Omaha for giving me an experience I can walk away from with a smile on my face. It has become my "Go To" Hotel for staycations here in Omaha.

January 13th was my husbands (50+) birthday. I opted to go all out and get a suite. To help my husband enjoy his B'day, I sent a flyer to Hilton with a picture of us, the time of our arrival and the pictures of our cars for the valet for recognition. I wanted everyone there to wish him a "Happy Birthday". It would have been an added nicety for his experience. Unfortunately, only Jason Chase (front desk manager I believe) was the only one that wished him a Happy Birthday. We had a small issue at checkin, but nothing that wasn't easily remedied.

We dropped off our overnight bags and headed to The Chophouse at the Paxton for a lovely dinner with friends to add to the celebration. We returned on the free shuttle and was greated again by the front desk staff asking how our dinner was.

Our suite had obviously been partially renovated. It was absolutely beautiful! So spacious! So comfortable! Two bathrooms, a full living room, a 3/4 kitchen with small fridge, a table that seated 8 (don't know why so many seats, but it was just that big!), two TV's and a wonderful view.

Upon our return to the room from dinner we were suprised with a gift of a bottle of wine and I found a platter of several different cheeses, fruit, walnuts and flatbread in the fridge with a handwritten note wishing my husband a wonderful birthday from Jason Chase and the Front desk staff. The surprise was much more than we had anticipated and certainly not solicited. That gift was above and beyond what I have experienced at this hotel or any other hotel in the past.....and I have my fair share of stays in a number of different locations.

Wonderful, fabulous, enjoyable! Thank you Jason!!!! You couldn't have made our stay any better, save make our stay free! :) See you next time!

I attended a meeting and banquet last weekend. The food was served family style. First the chicken, then the potatoes and gravy, then the vegetable and muffin. None of the food was hot and the service was poor. I finally got a hot cup of coffee but was never offered a refill. The apple cobbler was warm and served with whipped cream.

As a Hilton Diamond member I stay at many different Hilton properties throughout the USA. This one, however is by far the nicest one I have stayed at.

Exquisite lobby, well apointed rooms, comfortable beds.

The breakfast buffet is the best I have had.

So I understand their remodel is costing 60 million dollars and I will say the rooms an the public areas look very nice. They still charge guests for parking (very small parking garage) which you have to share with Quest Center attendees and the parking garage is open to the publice. 2 years ago i choose to not stay here again because I was kicked out of the parking garage for a sporting even going on at the Quest Center. Decided to give another chance with the remodel.

I choose to pay the upgrade fee to the executive level rather than risk not getting upgrade automatically with my diamond status. There were not a lot of guests over the weekend and from the sound on the executive floor they put every guest up there. Friday night was very a nice evening an quiet. My wife and I ordered room service. $40 for chicken fingers, french fries, club sandwich, and 4 cookies. The chicken and french fries were good but they didn't provide any condiments (so no ketchup). The bacon on the club was literally raw. I had ordered this exact same meal at a Hitlon Garden Inn for $24 and it was very nicely prepared.

The second night was horrible. We got back to the room at 10:30pm from dinner and a movie. Went up to the "Executive" floor to be greated by a couple kids running down the hall and pounding on a door non stop. Then, even though there hotel was almost empty, all the rooms around us had guests in them and at least one had a crying baby, which was easy to hear through the walls. Of course the guests were coming and going up tell around midnight so doors were slamming.

I have given this hotel another chance and found they still are not worth the money. Not when you can go to the brand new Hampton Inn just 2 blocks away and have free parking, free internet, and much better service and quieter rooms.