We flew into Anchorage in the early hours of the morning we have made a reservation 4 months previous to our arrival. We booked this hotel because of its location, cheap rates and the main reason is because it provided a shuttle service to and from the airport. When we called the hotel they could not find our reservation. They then made a reservation on the spot for us. We asked if the shuttle could come and pick us up they told us that the shuttle was broken down and it would cost about 30 dollars in a cab to get there we told them that this was not good enough, that we had booked their hotel mainly on this service and that if they could not provide the service that we would have to cancel the booking. They could not do anything on the price so we asked to cancel the booking. The staff member Georgia who we spoke to told us it was no problem, we then asked if we would be charged for cancelling she told us that we would not be charged anything we double checked to make sure and she said that because we had no reservation on the system in the first place that it did not matter. We thanked her and ended the conversation. My partner then called another hotel who came out to pick us up we arrived at our newly booked hotel and waited to check in we checked in and paid for our room and then went to our room and off loaded our luggage had a shower and got ready to go see the sights when suddenly we got a phone call from the Econo Inn telling us that they would have to charge us in full for our cancellation. Keep in mind that this was an hour and a half later , they originally did not have a reservation on file and we had been assured twice by the employee Georgia that we would not be charged. We got very angry with this and ,so next morning we went all the way down town to speak to a manager. What we got instead was Eugene the "manager" who stayed seated in his chair in the back office behind the counter he explained there 24 hour cancellation policy to us and told us that we had been given the wrong information by his employee and that it was only her third day. we told him that this was irrelivant to us that we had been given this information by his staff and that she rang us back almost 2 hours after we had checked into our new hotel on based on the information she had given us. He then asked us why we would not pay $30 dollars for a cab. I told him we booked a cheaper hotel because we were not loaded with cash. He was rude and Georgia sat beside him and didnt say a word we had no appology nothing only a full night fee for a night we didnt stay on a booking that didnt exist !!!!!! I would call that theft but you can make up your own mind about that....... Oh also one last thing guys we wish we had have checked trip advisor before we made our booking we would have seen the comments that everyone else wrote " the shuttle bus was broken down when we called and we had to pay 30 dollars for a cab" makes me wonder if they even have one!!!!!! on that note its filthy in the lobby and the staff are very rude and dont know theyre own terms and conditions if you stay here your a fool :)