This is my second review and I don't know where to start. (I had my first review deleted, and wrote this one, as TA doesn't allow for 2 reviews. I just read in the ADN that the city is looking to use this hotel to house inebrietes. This obviously doesn't bode well for the hotel.) Unfortunately the Red Roof has really gone downhill. We really gave it a chance, too!!! More than a chance, as we tried it on two separate occasions. My mom and I stayed there for 3 days last month and had lots of problems. Due to a quick, unexpected trip, with weather delays getting her back to Kodiak, we stayed again, not wanting to drive all around Anchorage checking out other places and pay a high walk-up rack rate. The next time we stayed wasn't any better, and probably worse. Thus, we stayed one night and found another hotel. Here goes...(I hope I don't forget anything.) When we arrived the front desk clerk was nowhere to be found. There seems to be a little room in the back where they hide/hang out in, as several times nobody was around. I got a brochure from the desk to get their phone number, called on my cell phone, and the young woman came out. I was surprised when she said I had to get my key reswiped everyday as it no longer worked after noon. I thought, "Surely she must be joking? Or, "She must be new and doesn't know the ropes yet?" Alas, I go to the room and there are no towels, washclothes, bathmat, etc. I don't want the hotel to think I stole the towels, so I went downstairs right away to tell her. To the gal's credit, she apologized and said she would bring some up. I get a call within a few minutes saying they were in the dryer and she would bring them up. I try to turn on the TV and it doesn't work. I think maybe the battery needs to be changed, look, and there's no batteries! Back downstairs I go with the remote in hand to show her. She puts fresh batteries in, taping the back, as there's no cover to hold the batteries in. Back upstairs. It still doesn't work. Back downstairs, she gives me the remote from the lobby TV. Back upstairs, it still doesn't work. I asked if she could come up with me, which she did, and got it to work. After picking my mom up from the airport, we went out to dinner and a movie. When we returned and the key didn't work in the door. To the lobby I went to get the key card reswiped. There were no towels in the room as promised. Back to the lobby and the same gal handed me a stack of towels. For 2 nights in a row a wake up call woke us up at 4:38 AM. The 3rd night I got smart and unplugged the phone. The second day, someone banged on the door. When I opened the curtain to see who it was, a male desk clerk was standing there. When I opened the door, and was happy to see he had towels in his hand, I exclaimed, with a smile, "Thank you!" His flat response was, "Yeah." The whole place was very ghetto, the atmosphere and the staff, I hate to say. The next day the fire alarm went off in our room. I called the front desk and the guy said he knew and was working on it. A loud knock at the door, he was up there, then sort of demanded something to stand on, pointing to the chair with wheels. I started to take stuff off of it to push it to him, and he said, "Never mind," turned around and walked out. A fire truck with fireman in all their regalia showed up in the parking lot. The fire alarm went off with no further follow-up. The same front desk clerk was walking up the stairs with a cigarette in his mouth, I think going to clean rooms. I don't have anything against smokers, but it should be done on one's breaks, not going from room to room. We had constant problems with the room key not working. Once when we got back, the lock wouldn't turn green, yet I pushed on the door, and it opened right up. It wasn't locked!!! That meant one of those male housekeepers went in, who knows to do what, because the garbage wasn't dumped and fresh towels weren't provided, left, and the door didn't lock the door behind them! Pretty scary. I went to the lobby and told the guy about it. He said run the card up and down really fast until it turns green. I explained the door wasn't locked! He didn't seem to care. I asked him to come up, as I wasn't following what he was saying, explaining, again, that we couldn't get the door to lock. He came up and it fixed the problem. One of the nights, after a late day of shopping and meals out, with the room key not working, the front desk clerk said, "Didn't they tell you you have to get it rekeyed after noon each day?" I said, "Yeah, I forgot." Really I thought the first clerk didn't know what she was talking about. Even the first day it got to the point that I dreaded going back there with all the key problems. We put a note on the door to "please not disturb." We didn't want them going into the room and not locking it again. There was not a "do not disturb sign" in our room. I didn't notice any on any of the rooms. They probably took them out. Some of the sheets and pillowcases were stained with what looked like a liquid detergeant that got dumped in before it was dissolved in water. One night there was some loud voices, people kind of stomping on the outside hallway. I did laundry another night and wondered why the outside laundry room was unlocked and cracked open. After doing laundry, I figured out why, the whole laundry room didn't have a vent and it was all steamed up. The clothes that I took out of the dryer I had to lay around the room to dry out the dampness from the steam. There was a rather scary homeless guy who kept walking back and forth, slowly, in front of the hotel, looking in. Once he waived at me. I hightailed it to the lobby. And lo and behold it was a young female clerk kicking back on the lobby couches with what looked like a friend, not another employee, like they were in their own living room! I told her, and she looked out the glass door and said, "It looks like he's gone." Needless to say I didn't feel very safe. When the loud noises from other guests woke us up at about 5 AM I didn't want to call the front desk, because what would some young girl do about it? So, after all of this, we shouldn't have stayed again, but I thought, it might have just been a bad run. Not so, we stayed one night due to the plane delay. The room key worked. But we were put in the annexe and that didn't feel safe. The outside door to the annex was on a permanent unlocked state, on green, and it was cracked open. The next day a housekeeper went right in, so they knew about the problem. There was no remote whatsoever in that room. We checked in late, but I told the clerk the next day. Again, not wanting them to think I stole it and charge me. The room seemed a little nicer. However, about 6 AM someone tried to get in our room. The door actually opened but the extra lock thing stopped them. My mom say, "Hey, we're in here!!!" No explanation. It was pretty scary. A little bit later I heard a male voice using the f-- word, at apparantly the male desk clerk, saying "You mother---, don't you ever try to go in my room again!" It was pretty scary. I was pissed. Couldn't go back to sleep. Felt frightened by being in the annexe where anybody could get off the streets and come in the building and then somebody trying to get in the room, successfully, to boot, with the metal extra security door lock stopping them! Yeesh!!! Everything just went down at that hotel. I used to rave about it. My mom told people about it, and my husband, a little. Not any more. Don't stay there. They used to have friendly staff. The housekeepers and front desk clerks. Not anymore. There was a male clerk who loudly said so and so called in sick, somebody else worked a double, and another one didn't want to work. With another clerk piping in saying "I don't want to work either." The same clerk, (it was all the same guy, the one with the cigarette in his mouth going to clean rooms,) leaned over the counter and grabbed a filelodex and started flipping through numbers. They have no sense of customer service. They used to have little juices and donuts and a cappacino machine. Now it was just a big jug of juice on ice and no coffee machine. The only day I got us something from the breakfast bar I couldn't carry two cups of coffee and two toasted bagels, so I wrapped the latter in napkins and put one in each coffee. I swear the female clerk jumped up and ran around to see what I took after I was headed to the door. A couple of other things was that my mom had a coolish, lukewarm shower. The second time we stayed and checked in late the front desk clerk was sleeping, with his head hanging down, (not very safe for guests to have unattentive staff.) And, the bathroom had hair and dirt on the floor, obviously nobody attempting clean it. Unfortunately bad news spreads faster than good news and the Red Roof is bad news. It's going to take a lot to redeem themselves. I won't go back. I think they've had partiers and clientele who are unsavory, probably stealing the remotes and raiding the breakfast bar that they treat all their guests like their getting something for nothing. With the room rate, you practically are. But still, of course no thanks, pay a little more and stay somewhere else. Goodbye Red Rood. Hello a lot of other Anchorage options!