Below standard for anyone! Upon checking in at 02:30 am, the attendant informed us that our confirmed room was not available. We were told that we requested and were booked into a room with twin beds. Realizing that our kids did not have sufficient space for us to bunk with them, we decided to remain at the hotel, even though it was evident that it was not the Hilton! I insisted that we get the room that was confirmed for us at the rate of $71.00 a night. The attendant told us that we had an option of a room in the basement, which were rented to individuals on a weekly basis and had one window. What! We were eventually given a room on the first floor, next to the rear door, stairs and the laundry room. The laundry room was used right up to 4:30am. Image that. Needless to say, we did not have an enjoyable or relaxing stay. The 1st night, there were individuals that were obviously drunk and fighting on the 2nd floor, right above our room! Reporting this to the front desk, did no good. The 2nd night was a repeat of the insanity. I went to get a drink from the vending machine, and found a drunk man standing outside of my door and then wandering the hallway. The bathroom ceiling was caving in, the furniture was severly scored with burns from cigarettes, in addition to the carpet being dirty, sticky and downright filthy. I again informed the front desk and was told that they would "look into it". We immediately began seeking lodging at other locations, but prices were in excess of what we could afford. We came to Alaska to see our 3 grandchildren, 2 of which we have not seen since their births. This was to be an exciting trip for us.
3rd night, more arguing, cussing, drunkards and a visit to the front desk. I asked to speak with the owner and was told that she did not speak much English but did have a general Manager who was not available. This was at 06:00am. We were told to look for Mrs. Lee at 09:30. She was unavailable all day long. Finally, I STOOD and STOOD at the front desk until the general Manager, Mark appeared. I took him to the room, showed him everything and told him of the unpleasant events that we encountered, only to be told that we were given an upscaled room of $79.00 and they would not accomodate me with any discounts or refunds.
Is this tolerable by the BBB of the great state of Alaska? I sincerely hope not. I do not recommend this facility as a place to stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC