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Reviewed 18 August 2014

Room curtain was broken, no sheets for pull out bed. Internet stopped working. One wash cloth in a room reserved for 3 people. Hotel didn't have any clean at the time. Moved to new room and sink drained extremely slow. Frozen muffins were put out for breakfast. No hot meal offered for breakfast. Kids would not eat. Horrible stay for over $400 for two nights

Date of stay: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Jaywis79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_11525, General Manager at Extended Stay America - Anchorage - Midtown, responded to this reviewResponded 8 October 2014

We appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so we are disappointed to hear that we failed at that mission. To ensure that a situation like yours doesn't happen again, we are retraining our staff and will be implementing a much stricter inspection program.

We are grateful for the feedback you provided so we are able to continually improve our hotel. Please contact us, at anc@extendedstay.com, if you would like to discuss this further. We would love to have another chance to provide you with a better experience the next time you're in town.

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Reviewed 16 August 2014

So 1 week in to a 2 week stay. Arrived late and the front desk staff was good. Got us in quick was polite etc. First blush impression, decent, but that quickly fades as you stay.

The problems begin with the room having plastic bags over the smoke detectors. Not sure why but I took photos and a mental note. Window's lack working latches thankfully the room is on the 2nd floor. Put the "do not disturb" sign on the door. Went to class, came back and someone had entered my room and removed the bags on the smoke detectors. the "do not disturb" sign still in the door. Room was not attended to so it was not for "maid" service that you will get once per week of your stay. I also set the latches on my belongings in such a way to see if anyone opened my stuff. Now twice my suit case's and camera bag have been opened. I don't leave anything of value in my room and I take pictures of how I left it, now twice my belonging have been rifled through.

The walls and floors are poorly insulated so you will hear a LOT of noise if you have the misfortune of having a neighbor that is loud. 3 am stomping on the floor 4 days in a row.

The grab and go breakfast is lacking but functional if you need it. Coffee and tea, granola bars and apples. That's about it. They do try to keep the coffee stocked but I noticed a few times that people went up to get a cup and they either had to wait for staff to refill or they went without.

The kitchen is basic and looks serviceable if not for the fact that both burners are bent to crap and wont sit flat without a bit of weight in the pans. The dial to turn on power is a nice safety feature but is very dirty. The fume hood/fan doesn't have a filter nor does it vent anywhere. so you can move the smell and moisture around your room but it wont leave it. The fridge was not turned on so I had to set the temp. Handle is about to fall off and the unit is not balanced on the floor.

The water supply has a significant amount of chlorine in it and you can both smell and taste it.

The bathroom is actually a very nice little unit, combined shower tub, clean and nice shower streams. For the first time in any hotel the massage function works, a decent supply of TP and tissue. Only a few bars of soap, either ask at the desk for shampoo or bring your own. Well stocked with towels has a nice laminate floor, looks new.

I am a non smoker however I can smell that someone that stayed in this room in the past was. The smell is subtle but there, not the type of smell from an occasional use, its more like they painted the walls over a room they used to let people smoke in. It doesn't stink but you get the smell of it from time to time, if its not the walls then its the AC unit. Paint looks clean and new

While I admire a business from setting the room to a temperature that prevents them from wasting energy I don't appreciate having a room at 85 degrees and the AC system taking 6+ hours to bring it down to 73.

Lighting is another issue. For a state that has about a 6 month "dark" season the room lighting is super econo low light. It won't help you if you have seasonal affective disorder or just like a bright room. The wall color of a tan/brown with lots of dark chairs floors etc doesn't help.

Sofa and chairs look clean and feel decent

If you value technology like I do then pay attention.
Internet is NON EXISTENT, 1/2 megabit down, less up. pay $20 for "UP TO 2 meg" you get 3/4 of a meg and it still wont let you do things like even watch a basic youtube video. Like others if you pay your just wasting your money and time. Static web pages take ages to load, streaming content doesn't work. The issue I have is that I am a computer specialist and I NEED to be able to work remotely. I didn't have the choice on this room, work selected it. They have now every day asked for assistance and I either have to use my personal cell phone plan tethered to my laptop burning my data-plan or not work. I have already gone through my 10GB plan in a week so now I can't do anything. Latency on both "free" and paid are 230+ms with more then 15% loss. If you need the internet get a different hotel. Because of this one issue I WILL NEVER STAY HERE AGAIN. If your catering to long term stay, and you charge for internet then provide it, plain and simple. I even contacted several local providers and found that Alaska Communications Services (ACS) offers non metered business internet access in the speed of hundreds of megabits per second for only a few hundred dollars a month for this very reason. Unfortunately they can't install a line just for me, nor in under a week.This hotel chain should invest, If you read this mr/ms local manager then GET SOMETHING THAT WORKS PLEASE!

They have two TV's in the room basic service with one of the channels saying "your smart does not have authorization to view this channel", one of the tv's has duplicate channels (3 and 9) there is a dvd player on one of the machines so I guess I will have to give redbox or something a try.

Beds, well I am overweight by about 50lb or so and the beds don't have enough support for my body, they appear clean but if you pull back the first layer you will find animal hair, dirt and long hairs. The mattresses feel well used but for a place to sleep it works OK. My room has two queens and both feel about the same. Each pillow is different. I have stayed at a number of hotel's and almost all of them have a standard pillow for the properties, This place is all over the map. Some are soft, some firm, some noisy, others quiet. One feels like its a plastic toy wrapped in a cloth pouch. None are conformable unless your tired. What they lack in comfort they make up with quantity.

Staff: I have only had a few interactions and each has been nice. They all appear neat and treat people respectfully and they do try to accommodate.

Overall I would stay here if I needed a spacious room with two beds and a kitchen and friendly staff. I won't stay here again because of the internet, noise, smell,uncomfortable beds, and poor lighting.

P.S. I would attach photos but the hotel internet won't let me. I will update if I can when I get a real connection.

Room tip: If you need the internet, at all, even for moment, DO NOT STAY HERE!
Date of stay: August 2014
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Chris K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2014

Stayed here one night before heading north. Rooms were clean and comfortable. Didn't really take full advantage of the kitchenette, but it would have been sufficient for some basic meals. There were some pots and pans, dishware, glassware, and silverware. For breakfast, there was some fruit, granola bars, muffins, and oatmeal packs at the front lobby, along w/ coffee which was nice, although some things got picked through pretty quickly and nothing was restocked that I noticed.

Date of stay: July 2014
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank ryanw997
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_11525, General Manager at Extended Stay America - Anchorage - Midtown, responded to this reviewResponded 13 August 2014

Thank you for taking the time to write a review of your experience with us. I am pleased to read that your room was clean and comfortable. Still, I am sorry that our grab-and-go breakfast was not appropriately restocked during your stay. I will discuss your comments with my front desk staff to ensure that they are restocking the breakfast items as needed. Thank you for bringing this to our attention. Please feel free to contact me directly, at anc@extendedstay.com, with any additional comments or questions. We look forward to welcoming you back in the future.

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Reviewed 10 August 2014

Enjoyed my stay at the ESA midtown Anchorage. Great location for a visit to Anchorage, next door to The Moose's Tooth and close to everything a person could need.
Great room with separate bedroom, perfect for two friends. Each with their own space. Full size kitchen is great.

Room tip: Moose's Tooth is a must!
Date of stay: August 2014
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank alaskansurfer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_11525, General Manager at Extended Stay America - Anchorage - Midtown, responded to this reviewResponded 13 August 2014

I appreciate you taking the time to write a review of your experience with us. I am really happy to read that you enjoyed you stay with us and that you appreciated our location and your fully equipped kitchen. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.

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Reviewed 9 August 2014

This hotel is close to a lot of things. The hotel is midtown not a great nor bad neighborhood. The room was clean and well furnished bed was comfortable. The lobby was dingy but the staff was helpful. Lots of food options right along side, Moose's Tooth Pizza the best in town is one.

Date of stay: July 2014
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank D2DARWIN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_11525, General Manager at Extended Stay America - Anchorage - Midtown, responded to this reviewResponded 8 October 2014

Thank you for taking the time to write a review of your experience. We're glad that our hotel met your needs during your stay and that you enjoyed our location.

We would like to thank you again for posting your review. We look forward to welcoming you back in the future.

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