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Hilton Garden Inn Anchorage – reviews, photos

3.0 of 5
100 Tudor Road, 4555 Union Square Drive, Anchorage, AK 99503
Hotel amenities
Hilton Garden Inn Anchorage
Hilton Garden Inn Anchorage
Hilton Garden Inn Anchorage
Hilton Garden Inn Anchorage
Hilton Garden Inn Anchorage
Hilton Garden Inn Anchorage
Ranked #3 of 70 hotels in Anchorage
4.5 of 5 stars 80 Reviews
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80 reviews from our community

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Plover, WI
Senior Contributor
30 reviews 30 reviews
Reviews in 28 cities Reviews in 28 cities
80 helpful votes 80 helpful votes
“Felt Appreciated”
5 of 5 stars Reviewed 18 November 2011
1
person found this review helpful

I recently completed a 2 night stay for a business trip which also included using one of the hotel's conference rooms for a meeting. At check in as soon as I said my name the front desk person smiled and said "welcome. We've been expecting you." I had also had a package sent in advance and it was immediately retrieved for me without my even asking. A very positive first impression that was only enhanced during my stay.

I am a HH Diamond member and stay at a number of various Hilton properties regularly. I am in a business that requires customer service and know good customer service when I see it. The positive attitudes displayed by the entire staff and the "presentation" of the hotel tells me this property is well-managed.

I would recommend for business or pleasure without hesitiation.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask golfwesty about Hilton Garden Inn Anchorage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAnchorage, General Manager at Hilton Garden Inn Anchorage, responded to this review
25 November 2011
Hello WI!

We enjoy hearing from all of our guests, but when we see one come in from a HHonors Diamond Member we are even more thrilled! Thank you for taking the time to submit your experience and I will be sure to share your glowing remarks with our team members.

The team at the Hilton Garden Inn pushes the positive bounds of customer service and it makes me proud that you reconized it during your stay with us. Thank you for staying with us, and and even bigger thank you for being so loyal to the Hilton family of hotels.

Safe Travels,

Norman Roca
General Manager
Hilton Garden Inn Anchorage
4555 Union Square Drive
Anchorage, AK 99503
Hotel: 907 729 7000
Direct: 907 729 7004
Fax: 907 729 8000
email: norman.roca@hilton.com
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Chicago, Illinois
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Enjoyed Alaska and the Hilton Garden Inn Anchorage.”
4 of 5 stars Reviewed 9 October 2011
1
person found this review helpful

My wife and I stayed at the HGI in Anchorage,Alaska for three nights in September of 2011. As a mid-tier property in Anchorage, I can definitely recommend this property. This property is well located as it is only a 5-7 minute drive from ANC (Anchorage Ted Stevens International Airport) and a 10 minute drive from downtown Anchorage. The area immediately surrounding the hotel has a large variety of eateries from fast food through various (price) levels of sit down restaurants. A large multiplex theater is also just a 2 minute drive from the hotel.

The hotel itself is clean and well maintained. As is standard for HGI properties, there is a small shop next to the checkin counter with snacks and various toiletries. There is also a restaurant that serves breakfast and dinner (and I assume lunch but we never went for lunch and we were always out during the mid day hours). The breakfast had a good selection of morning breads but I think it would be nice if they had some non-pork breakfast meats as there are many people (Muslim, Jewish, etc....) that do not eat pork and would appreciate a meat option in the morning. We had two dinners there (one through room service and one actually in the restuarant) and the quality was above average (though a bit pricey, especially through room service). The crab cakes are actually quite good and the portion (though it is an appetizer) it is large enough to be a full meal.

The fitness facility is adequate as it has weights (both free and a machine), a couple of treadmills, a couple of ellipticals and an exercise cycle. There is a pool next to the fitness room which looked nice (but I did not try it so I cannot comment on the temperature). The business center had two computers which were a bit slow but there is also wifi capability in the rooms.

The room itself was clean and of average size. There were no in-room movies but those are usually a bit on the expensive side anyway. The adjustable bed was nice and comfortable. The room lighting could have been a bit better and while the maid service was daily, I think we were in a bit of an ironing board war as it was not put away once during our stay.

For the three night stay, we paid approximately $450 (taxes included) with an advanced purchase prepay rate, so I definelty could not complaint about the price. Overall, I Would recommend the HGI in Anchorage and if I return to Ancorage, I would not hesitate to stay here again.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask idries about Hilton Garden Inn Anchorage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAnchorage, General Manager at Hilton Garden Inn Anchorage, responded to this review
13 October 2011
Hello Chicago!

What a great review - I appreciate the attention to detail you shared from your guest room, to our business center and even our corner pantry!

Thank you for taking the time out of your day to write this review and I will be sure to share it with our team!

We appreciate your business and look forward to welcoming you once again at the Hilton Garden Inn the next time you are in Alaska!

Safe Travels,

Norman Roca
General Manager
Hilton Garden Inn Anchorage
4555 Union Square Drive
Anchorage, AK 99503
Hotel: 907 729 7000
Direct: 907 729 7004
Fax: 907 729 8000
email: norman.roca@hilton.com
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wyoming
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Nice Stay”
4 of 5 stars Reviewed 4 October 2011
1
person found this review helpful

stayed here after flying into ANC late. Easy to find from airport. clean, bright lobby and great rooms - nice high ceiling (at least on first floor). Hotel was quite and comfortable. Breakfast the next morning was adequate. LIked that the kids were comped with 2 adult breakfast purchases. Check-in service was a little slow - would have been an issue if I was in a hurry but kids were sleeping in car so wasn't this time.
Overall a nice stay.

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jhskier1 about Hilton Garden Inn Anchorage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAnchorage, General Manager at Hilton Garden Inn Anchorage, responded to this review
13 October 2011
Hello Wyoming!

Thank you for taking the time out of your day to write this review and I will be sure to share it with our team!

I was happy to read about the great stay you and your family had with us!

We appreciate your business and look forward to welcoming you once again at the Hilton Garden Inn the next time you are in Alaska!

Safe Travels,

Norman Roca
General Manager
Hilton Garden Inn Anchorage
4555 Union Square Drive
Anchorage, AK 99503
Hotel: 907 729 7000
Direct: 907 729 7004
Fax: 907 729 8000
email: norman.roca@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Senior Contributor
42 reviews 42 reviews
Reviews in 31 cities Reviews in 31 cities
16 helpful votes 16 helpful votes
“Standard HGI, Convenient to the Airport”
3 of 5 stars Reviewed 21 September 2011

Stayed at the Hilton Garden Inn Anchorage for one night between a cruise and flight home. Staff were friendly, common areas standard-issue HGI, as was the room. Everything was clean and worked well. No complaints.

The hotel was only a couple of miles from the airport, so it's really handy for that. They also have an airport shuttle, but I can't speak to its reliability because I rented a car. Left before six in the morning, so didn't get to partake of the breakfast. This HGI is walking distance to TGIFridays and Golden Corral if that appeals to you and don't have a car. Downtown restaurants are a ten-minute car ride away.

I recommend if you want a fine, mid-grade hotel in close proximity to the airport.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask quequedub about Hilton Garden Inn Anchorage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAnchorage, General Manager at Hilton Garden Inn Anchorage, responded to this review
13 October 2011
Hello DC!

I am happy to read that you came to us by way of the Cruise Ship! What you wrote is accurate - we are located 6 miles from downtown Anchorage and our complimentary shuttle service is available 24/7 to pick individuals up and bring them to the hotel and they also can use the complimentary shuttle service to go to the airport 24/7 as well!

Thank you for taking the time out of your day to write this review and I will be sure to share it with our team!

We appreciate your business and look forward to welcoming you once again at the Hilton Garden Inn the next time you are cruising through Alaska!

Safe Travels,

Norman Roca
General Manager
Hilton Garden Inn Anchorage
4555 Union Square Drive
Anchorage, AK 99503
Hotel: 907 729 7000
Direct: 907 729 7004
Fax: 907 729 8000
email: norman.roca@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Very nice hotel, Great beds and Amazing Buffet Breakfast!”
5 of 5 stars Reviewed 15 September 2011

My Dad and I stayed here for a night after our two week road trip around Alaska. It was nice to have a bit of luxury after "roughing it" in a few questionable hotels/motels around Alaska. The beds were very very comfortable and the bathroom was a good size. The room was very clean (and I am fussy about cleanliness).

The restaurants around the hotel were pretty good for lunch and dinner but the hotel's buffet breakfast was amazing! It had the best variety of breakfast foods out of any hotel I have been to. Nice fresh fruit (blueberries, blackberries, kiwifruit, strawberries), eggs/french toast/pancakes cooked to order, lots of different juices as well as all of the hot food as well. It was worth reccomending based on the breakfast alone!

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask MalibuBarbie80 about Hilton Garden Inn Anchorage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAnchorage, General Manager at Hilton Garden Inn Anchorage, responded to this review
13 October 2011
Hello New Zealand!

One of the best things about being in Alaska is all of the people I get the opportunity to meet from around the world!

Thank you for taking the time to submit your experience and I will be sure to share your glowing remarks with our team members. We are proud of our breakfast and I am happy that you and your Father enjoyed it.

We look forward to welcoming you once again at the Hilton Garden Inn the next time you are in Alaska!

Safe Travels,

Norman Roca
General Manager
Hilton Garden Inn Anchorage
4555 Union Square Drive
Anchorage, AK 99503
Hotel: 907 729 7000
Direct: 907 729 7004
Fax: 907 729 8000
email: norman.roca@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Garden Inn Anchorage

  • Anchorage Hilton Garden Inn
  • Hilton Anchorage
  • Anchorage Hilton
Address: 100 Tudor Road, 4555 Union Square Drive, Anchorage, AK 99503
Price range (per night):* INR8,444 - 15,937

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