The room was dirty when we checked in
-soda cups left from previous guests still under the sink, along with other trash
-table was sticky like it hadn't been wiped down
- there were fingerprints and smudges all over the dressers that you could easily notice, like they hadn't been cleaned off -ever
After telling the front desk about the room being dirty and leaving for 4 hours, when we came back the room was still dirty. And the only thing the front desk lady had to say was "well do you guys want to come down to the lobby while we go clean it?"
By this time we already had all of our stuff in the room, the house keeper wouldn't know what to clean..
We stayed in the King Executive Spa Suite which included a jacuzzi tub, and on top of all the problems we had already had, the jacuzzi didn't hold the water and the jets didn't work.
The room itself it's very nice and spacious. It would have been a great stay if it weren't for the problems we had.
I don't usually complain but this was definitely not worth the $200 that we paid to stay one night here. We won't be staying here again..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 October 2011
I am deeply embarassed that you experienced what you did as a guest of my hotel! I have made changes in my management team that should resolve the issues that you faced. Should you choose to give us another chance at providing the true Crowne Plaza experience, please ask for the General Manager. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC