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Hampton Inn Anchorage – reviews, photos

2.5 of 5
4301 Credit Union Dr, Anchorage, AK 99503
Hotel amenities
Hampton Inn Anchorage
Hampton Inn Anchorage
Hampton Inn Anchorage
Hampton Inn Anchorage
Hampton Inn Anchorage
Hampton Inn Anchorage
Ranked #14 of 70 hotels in Anchorage
4.0 of 5 stars 70 Reviews
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70 reviews from our community

    Trip type
Traveller rating
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    25
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Date Rating
Kodiak Island, Alaska
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Rough, but might be on the way to getting better.”
2 of 5 stars Reviewed 7 March 2011

I am a Hilton Honors member and have been for years. I stay almost exclusively at Hilton Brand Hotels. I favor Embassy Suites and Hampton Inns for their excellent rooms, very nice all-inclusive breakfast and manager's happy hour.
The Hampton Inn in Anchorage is an older hotel in much need of an update. Faded carpets, beat up walls, ancient 27" CRT TVs. Unfortunately, during my stay, an upgrade was exactly what was going on - major renovations. The entire lobby and breakfast area was under construction...major construction. Tools, dust, torn up floors, broken doors, boxes everywhere, piles of paper, missing carpet, etc. Had I not arrived so late at night, I would have gone elsewhere just based on the initial appearance. I was particularly annoyed that no notification of such massive construction was provided when I called for a reservation. The night clerk had the personality of a rock and mumbled. I had to continually ask him to repeat himself during checked-in.
Room was large and relatively clean. Bathroom was tiny and not clean. In fact, I found a dirty wash cloth hanging on the shower curtain rod and long hairs floating in the toilet. I love Hampton Inn's beds and the bed didn't disappoint - by far the best aspect of this hotel room.
Wireless internet access was free and quick. The included breakfast was available in a conference room, but there was no TV to enjoy CNN or Fox News during breakfast, workmen walked in and out in dust covered clothes, helping themselves to guests' coffee and verbally sparring, the back of the room was filled with boxes.
Bottom line, this hotel may be much nicer when renovations are completed, but the current atmosphere and the total lack of effort to shield customers from the renovations definitely DID NOT impress.
I would only stay at this hotel again if all other Hilton Brand hotels are booked (Embassy, Hilton, Hilton Garden Inn, and Homewood Suites are all available in the same area)

  • Stayed March 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask PVN_Kodiak about Hampton Inn Anchorage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMANCAK, General Manager at Hampton Inn Anchorage, responded to this review
29 March 2011
Dear PVN_Kodiak,

I really appreciate your candor and the good news is that we are finished with the remodel! I would like to sincerely apologize for the lack of service and communication you experienced, I assure you that your experience is the exception and not the rule. I hope that during your next visit to Anchorage you will come back and visit us to see our beautiful new hotel as well as our friendly staff who will wow you with their hospitality! Please contact me directly when you are planning your next visit so that I can personally ensure your satisfaction during your next stay


We Love Having You Here!

Fred Luecker
General Manager
Hampton Inn Anchorage
4301 Credit Union Drive | Anchorage, AK 99503
(p) 907.550.7000 | (f) 907.550.7330 | (c) 907.310.1745
Fred.luecker@hilton.com
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Las Vegas, Nevada
Top Contributor
69 reviews 69 reviews
Reviews in 39 cities Reviews in 39 cities
57 helpful votes 57 helpful votes
“Good Location But Services Need A Little Attention”
4 of 5 stars Reviewed 28 November 2010

This hotel is in a great location. It is easy to get here from the airport as well as travel to nearby attractions in Anchorage or even made a day trip to Seward. I stayed here two nights and the hotel's location is also nice in that there is an Applebee's right across the parking lot you can walk to. Also there are other restaurants and a Wal-Mart within quick driving distance. The room was clean initially, but the hotel staff totally skipped service the next day and left the beds unmade and didn't bring fresh towels. The worst part was though the shower drain did not work properly and taking a shower was more like taking a bath while you stood in a tub filled with water.

  • Stayed July 2010, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Wxtraveler about Hampton Inn Anchorage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMANCAK, General Manager at Hampton Inn Anchorage, responded to this review
29 March 2011
Dear Wxtravel,

Thanks so much for the feedback. I will be sharing your comments during today’s morning meeting with the housekeepers, I want to be sure that we do not make these mistakes again! I hope you enjoyed your trip to Anchorage and I am happy to hear you were able to get out and see some of what Alaska has to offer, the trip to Seward is worth if just for the scenery alone. I hope you will let us make up for our mistakes on your next trip to Alaska, please reach out to me directly when you are headed our way so that I can make special arrangements for you.


We Love Having You Here!

Fred Luecker
General Manager
Hampton Inn Anchorage
4301 Credit Union Drive | Anchorage, AK 99503
(p) 907.550.7000 | (f) 907.550.7330 | (c) 907.310.1745
Fred.luecker@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McDonough, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Great location with shuttle service”
4 of 5 stars Reviewed 13 September 2010
3
people found this review helpful

The hotel is in midtown but only about 3 miles from downtown and the complimentary shuttle takes you anywhere within 3 miles including the airport. The facility was clean and offered complimentary hot beverages all day, apples, and cookies in the afternoon. The buffet breakfast was quality expected of Hampton Inn and the server was friendly and constantly being sure to replenish and clean the area. There are several restaurants surrounding the hotel or the shuttle is convenient to transport to others. The front desk was so gracious and helpful to my request for an extended checkout due to a late night flight. My son and his wife were also allowed to ride the shuttle with me while they waited on their flight as we visited the gift shops downtown. There was a slight communication problem with the extended checkout not being shared with the shift the next day. However, I stayed in the lobby until my late night flight and then the shuttle took me to the airport. The pillow top beds are always a plus for me and my senior discount got me a king size bed, microwave, refrigerator and sofa for less than $200 which is a deal for Anchorage. There is a pool, fitness center, free internet and business center. I would definitely stay again and thank the staff for their service in making my Anchorage overnight stay a good one.

  • Stayed September 2010, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Bumpo12 about Hampton Inn Anchorage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMANCAK, General Manager at Hampton Inn Anchorage, responded to this review
4 November 2010
Sounds like you had a wonderful time! I hope to see you on your next visit to Anchorage.


We Love Having You Here!

Fred Luecker
General Manager
Hampton Inn Anchorage
4301 Credit Union Drive | Anchorage, AK 99503
(p) 907.550.7000 | (f) 907.550.7330
Fred.luecker@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Launceston, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Wonderful staff, great hotel, shuttlebus excellent!!!”
5 of 5 stars Reviewed 10 September 2010
2
people found this review helpful

We stayed at the Hampton Inn twice during our trip to Alaska. Whilst it is located well away from Downtown, the shuttlebus which is provided free is an excellent way to get to and from the airport or to be dropped downtown etc.. Nothing was too difficult for the staff...they were friendly, helpful etc....even sorted our letter posting. We loved the tray of cookies in the afternoon. Clean, well sized rooms. Our excess baggage was stored at the hotel while we went off on an adventure tour as well. Very good value for money.

  • Stayed June 2010, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask s_j_watson about Hampton Inn Anchorage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMANCAK, General Manager at Hampton Inn Anchorage, responded to this review
4 November 2010
Thanks so much for your kind words. Our fleet of shuttles provides a unique service in that we will take guests to and from work and drop guests off at local attractions saving the cost of having to rent a car when in Anchorage!

We Love Having You Here!

Fred Luecker
General Manager
Hampton Inn Anchorage
4301 Credit Union Drive | Anchorage, AK 99503
(p) 907.550.7000 | (f) 907.550.7330
Fred.luecker@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wichita, Kansas
Contributor
19 reviews 19 reviews
Reviews in 16 cities Reviews in 16 cities
1 helpful vote 1 helpful vote
“Great hotel - Fantastic Staff”
5 of 5 stars Reviewed 28 July 2010

We stayed at the Hampton Inn upon our return from the Denali Park tour. They picked us up at the Train Station....made a special stop for us along the way and then delivered us to the hotel. (Attention to our special need saved us a lot of juggling of time!) The room was great and met all our expectations.

For some reason the internet shut down at midnight...but other than that it was okay.

Stayed June 2010, travelled with friends
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Ask HappyPassenger about Hampton Inn Anchorage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMANCAK, General Manager at Hampton Inn Anchorage, responded to this review
29 July 2010
Great post! Our staff really gets excited when we get comments like this one. We hope to see you during your next trip to Alaska, glad you enjoyed your trip.

Fred Luecker
General Manager
Hampton Inn Anchorage
4301 Credit Union Drive | Anchorage, AK 99503
(p) 907.550.7000 | (f) 907.550.7330 | (c) 907.440.0063
Fred.luecker@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hampton Inn Anchorage

  • Anchorage Hampton Inn
Address: 4301 Credit Union Dr, Anchorage, AK 99503
Price range (per night):* INR8,388 - 16,888

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