For Labor Day weekend, I had a confirmed reservation at the generically named "Bed and Breakfast Inn Seattle," which apparently is really a boarding house.
I printed out the confirmation and brought it with me. Crossed all my Is and dotted my Ts. Or so I thought.
I had two nights in the San Juan Islands before this reservation, and was in a remote spot with limited cell phone reception. As I drove closer to town on the island, a couple of voicemail messages had come through.
But then it was difficult to retrieve them. Once I did, I burst into tears listening to this so-called B&B manager telling me that she "hadn't heard from me" and assumed "I wasn't coming; and now they're full" and she had canceled my reservation. All of this delivered in a very nasty tone of voice.
I immediately went to the reception area of my resort and asked if I could use their phone. Mine wasn't working for outgoing calls. When I got through to ___face, she was so so so rude...let me tell you, I am not that hard to rattle and it still upsets me to relive this incident. Basically, she had overbooked, and had egg on her face, and had to blame someone. Unfortunately, that had to be me. Here I am, the person on vacation, and I'm responsible for re-re-confirming a paid reservation?! I'm sorry, what kind of Mickey Mouse operation is this? Appalling lack of professionalism all around (their email address didn't even work.)
She ended the call by threatening to charge me for the room, even through she was the one canceling my confirmed reservation.
The manager of the lovely resort on San Juan Island called around and finally found a room for me at their sister property. It wasn't convenient, and cost me a lot in cabs, but I was very grateful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 April 2012
We were equally in an awful position. This guest booked a reservation over the phone 12 days before her expected date of arrival and was uncomfortable giving her credit card to secure the room. She instead was going to send us a check that day for the one night deposit. As the busy holiday weekend approached, no check arrived. We called several times to ask her if she would still be coming and if so, would she secure her room with some form of deposit. It was a holiday weekend after all and we would have no problem filling her room if she did not intend to come. Empty rooms on holiday weekends are a huge loss for a small business. When she finally did call, she screamed at me telling me I had ruined her vacation in the San Juan Islands because she had to go the hotel lobby to get to a phone, and that I had better hold her room regardless of whether the check had arrived yet. And she was still not willing to give a credit card! After being screamed at, and her unwillingness to provide a credit card, we did not want this woman in our home. We let her know that her unsecured reservation would not be honored. From her review it appears she stayed in the islands longer, as she probably suspected would be the case, and why she refused to secure her reservation in the first place.
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