We were visiting my son in Seattle over the holidays, but had to stay at a hotel with my mother who requires handicap facilities. The staff at the Nexus couldn't have been more accommodating. From the moment we checked in, to checkout 8 days later, they helped make our stay comfortable. All requests were quickly filled. The hotel is not overly pretentious, but it provides the traveler with all the comforts that make guests happy. The rooms were clean, simple and well appointed. Bathrooms were recently renovated. They were clean, modern and attractive. The hotel offers a free laundry on site, as well as a workout room. The breakfast is always busy, but food is constantly replenished . Free newspapers and computers in the lobby, are always available, as is coffee 24 hours a day.

My wife and I stayed for a couple of nights. Our heater in our room was not working at full capacity. I spoke to the front desk staff. They were so nice. They sent the maintenance person up ASAP and it took him 15 minutes to get it working. Thank you so much for the wine and chocolates as well!!

For starters, the hotel shuttle service is the BEST I've seen for the price of your hotel stay. It isn't just a shuttle to and from the airport like so many others--this FREE shuttle goes to area attractions and runs constantly throughout the day. There are scheduled times and you do need to sign up the day before, but the hotel is remarkably flexible and will work with you if you need service at random times (a definite benefit when relying on the often unpredictable Amtrak arrival schedule).

The location IS a little ways away from some of the more notable attractions (Space Needle, etc), but the shuttle eliminates that problem. And frankly, with Seattle traffic being absolutely horrific and the only drawback to an otherwise beautiful city, I strongly recommend that you take advantage of the shuttle and leave your car in the hotel parking lot.

The amenities are very nice. The hotel rooms are comfortable, clean, and modern. The fitness center is convenient, and the guest laundry? Don't let the term "coin laundry" on the hotel's website fool you--both the washers and driers are 100% free.

Beyond that, this hotel does try harder than places in similar or more expensive price ranges. I came into Seattle with a severely pinched nerve in my neck--it was so painful that I could barely lift my luggage getting off the train. By chance, I happened to mention it to the front desk clerk just to see if he had any local advice--within 30 seconds he was on the phone to a local chiropractor and masseuse setting up my appointment and saving my vacation in the process.

This is my third visit to Hotel Nexus, and based on this latest experience, it certainly won't be the last.

The stay was good, hotel staff wonderful and friendly athough the rooms could have been cleaner. We had booked the room as a package with a bunch of people for the seahawks game. The package was PRE-PAID in advance. Upon arrival they had asked for my credit card for incidentals and anything extra and said that's all it would be used for. When I got home I realized they had charged me for the room on my credit card, but returned the charge when I left. BUT the problem is I'm Canadian and because they charged my card and returned it, I lost out $20 in the exchange rates. You always get back less because the exchange is worse when it is put back on the card. I called to let them know that it wasn't that big of a deal but wanted to make sure it didn't happen to anyone else. The girl stated that she didn't know how and why it happend but that she would call me the next day after she talked to a supervisor. THE CALL NEVER CAME....NON-RESIDENTS OF THE USA, be aware of this and make sure that they don't do this to you!!! I even asked them before I gave them my card what they would do with it, and they said they would not be adding anything unless I had upgrades or additions to my stay.