Based on my negative experience with the front desk staff, I will not return to any Silver Cloud. Everyone I encounter behind the desk acted cold and indifferent. It appeared that they were more interested in surfing the internet than answering general hotel questions. While I found the front desk customer service skills terrible, the housekeeping staff did a nice job and were always friendly.

As I was preparing to leave, I saw a Silver Cloud customer service survey in the room. I filled one out highlighting both my positive and negative thoughts. I guess management (or the hotel in general) just throws them away. As of today, I’ve received no indication that my concerns were ever received. Don’t have comment cards if you don’t want to hear what your guests have to say. To me, customer service is a big deal and it appears the staff and management does not care to make any improvements.

I stayed at the Silver Cloud almost 3 weeks under some heavy circumstances, one member of my French family being hospitalized at the University Hospital.
The staff was always kind to me, helpful, smiling. The rooms had nothing extravagant, but were very practical, quiet and clean. At last, the hotel is well situated, not far from the Huskies stadium, the hospital and the University village, where you'll find any convenient store.

I haven't stayed at many hotels in Seattle however I travel alot and this hotel is very nice. This is my 2nd time staying here within a 10 month period and I always feel safe in and out of the hotel. They have wine and o'dourves on Tuesday evening 5:30-6:30 which is really nice. It was also nice to see some of the same staff members still working here from the last time I stayed here.

A decent medium-size hotel within walking distance of the University of Washington, and an upscale mall with many restaurants.

Rooms are fairly large have big HDTV's. Good small indoor pool and hot tub.

Tolerable breakfast included in rate, but the breakfast room tends to be unpleasantly crowded.

Noise: very good
Hot water: OK, but sometimes not really hot
Cleanliness: very good
Maintenance: OK (there was some minor damage to the walls in our room).