This hotel was located on Aurora (which is also highway 99) which leads directly into downtown Seattle. It was about 6 miles away from the Space Needle. When I made the reservation, it was between this location and the one near the University of Washington. I actually drove by the UofW location and it looked nicer, newer, and was right across the street from a very nice shopping center. I would stay at that one instead next time. However, like I said, the Aurora location was very convenient and the staff was extremely nice. The continental breakfast was great and we took advantage of it every morning. The bed was uncomfortable, but most hotel beds are in comparison to my lovely bed at home.

This is by far the worst customer service I have ever received! I am here for a 3 day mortgage training/seminar. I am a young professional, however not young enough to be talked to like a child! The lady at the front desk was highly rude. She claimed to be the manager. I asked for name and she was quite rude. I looked at the "host on duty" sign and it said Michelle. I confirmed with her that her name was indeed Michelle and she said yes with a very rude tone. It was late and I didnt want to argue. I was asked if I was going to be having a party. I said no and why would she ask such a thing. She said I better not be having a party and she was going to keep an eye out on me. How could a person be so rude and mean? She treated me like I was a child. I am paying to stay here and yet I am being treated as if I am a criminal. To make matters worse, there was a gentlemen outside with a female friend and she (Michelle) asked if the woman was a stripper. He responded defensively and said "hell no!" (which I understood. That is not her place to ask such a question. Come to later find out: it was his sister!) She then told him that they do not allow prostitution at the motel and he would be prosecuted. I heard all of this from my window that just so happen to be opened. The next night, I heard her yelling at a homeless man about not going through the garbage. She was rude and was cursing him. I understand, but people still deserve a certain level of respect. I will never stay here again and I would not advise anyone else to stay unless they want a terrible experience with Michelle. I am thankfully leaving tomorrow morning and going back home to Oregon. I will NOT be staying at this motel EVER and the next time my company decides that one of our employees will be staying in Seattle, it will be at a motel with much nicer staff.

I am a young professional (24) and this weekend I had some friends coming up for a bachelor party. I didn't have enough room to house the whole group so I decided to rent a couple hotel rooms. I then went to a "discount" website and found this place which is only ten blocks away from my place. The price was right and location was as good as it was going to get. The website made it seem like it was an option to get two beds per room, but you had to arrange it with the hotel. So at this point I booked the rooms.

When I first contacted the hotel I talked to the manager and was informed that getting two beds per room was not an option and that the maximum occupancy was two people per room for the rooms I had booked. I then asked if there was any chance I could upgrade to rooms that had two beds. This is when the manager starts to get an agrivated tone. She stated that they were 100% booked and that it was not an option, and even if they had the rooms it was too late to switch because I had already paid. It wasn't so much what she was saying but how she was saying it that turned me off on the conversation, so I thanked her for her time and ended it.

So at this point the plan was to have four people saty in the hotel and the rest cram in at my place. I then went to the hotel with a friend to check in and the manager is there. She asks for our IDs and credit card. She then asks if there is anyone else staying in the rooms. I said yes they are on their way with the rest of the group. She then gets agressive again and tells me that we "...can't have a party at this hotel!". I then assured her that we were just dropping off some things and then headed out to the bars, and that people were only coming back to sleep. She then continued to stress that this was not the place to be throwing a huge party and that if she got one noise complaint she was kicking us out. Yet again it wasn't what she was saying it was how she was saying it that was disturbing. So we went to the rooms, dropped off our bags and went out to the bars. The alcohol caught up to me and I ended up having to head home a little early. I gave my key to one of my friends and told them to head over to my place when they were done. They never showed up.

I woke up in the morning to find that they weren't at my place. I gave my friend a call and found out that they all ended up going to the hotel. So I head over to the hotel and I meet up with my friends. We get everything packed up and start moving things to the car. I then get a call in one of the rooms. It's the manager. She asks to speak to J*** and I tell her it's me. She then starts screaming over the phone asking why there was 8 people standing outside of the two rooms. I asked if there were any noise complaints and she said no. I told here that we were checking out and we were just going to head out. That was the end of the phone conversation. She then came out of the counter area and confronted me, in the middle of the parking lot, where she continued to yell that she was going to do an inspecton and that if there was any damage to the rooms that I was going on my bill. At this point we locked the keys in one of the rooms. So now I had to go go talk to this wonderful lady again to get another key. As soon as I walked into the lobby and before I could say a word, she asked me if anyone smoked in the room. I told her no and she yelled that if anyone did that there would be a $200 fine. I simply said okay and went back to the room. At this point this manager seemed very unstable and likely to make up false accusations about the condition of the rooms so I then took several pictures of both rooms in case I get any suprise bills down the road. I also have contacted my lawyer and informed him of the situation.

I understand that the rules were broken, but at no point did my friends or myself disrupt anyone else or make a scene that would justify the way that the manager spoke to us.At the end of the whole ordeal, I have to say that this was the most horrific service I have ever experienced in my life. If you're still reading this, thank you for listening to me vent and I hope you have a good stay in seattle whether or not you chose to stay at this establishment.

Me and a couple friends were coming to visit our friend in a room and the owner started yelling at us when we got to the room. We tried to explain the situation and she threatened to call the cops so we left and as we drove off she took our license plate number. She yelled at us about some "Internet Prank" and blamed us for it.