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Sheraton Seattle Hotel – reviews, photos

4.0 of 5
1400 Sixth Ave, Seattle, WA 98101
Hotel amenities
Sheraton Seattle Hotel
Ranked #32 of 124 hotels in Seattle
4.0 of 5 stars 1035 Reviews
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1,035 reviews from our community

What travellers say about this hotel
  • Pike Place Market(36)
  • Very nice(24)
  • Great location(23)
  • Convention center(20)
  • Space needle(19)
  • Daily grill(18)
  • Top floor(15)
  • Light rail(12)
  • Friendly and helpful(11)
  • Valet parking(10)
Traveller rating
    377
    432
    148
    46
    32
Only show reviews for Family (183) | Couples (312) | Business (292)
Date Rating
Interior, BC
Top Contributor
60 reviews 60 reviews
Reviews in 35 cities Reviews in 35 cities
314 helpful votes 314 helpful votes
“Tulips from the market”
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

This is a great hotel. The $ for value ratio is worth it.
• Heating / air conditioning system is quiet and that aids a good night’s sleep
• Super comfortable bed with luxury duvet and multiple pillows
• Well lit computer work area
• I stayed 4 nights and our company negotiated free internet access; it’s such a rip-off to have to pay $10 or more a day for access!
• Upon arrival, I walked to the Public Market and bought a lovely bouquet of tulips for the room. The hotel kindly supplied a vase.
• There’s a huge (2 floor) fitness centre with great cardio equipment. Tends to get a tad busy first thing in the morning.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madalena Miller, Manager at Sheraton Seattle Hotel, responded to this review
14 February 2012
I appreciate the comments about walking to the market; it is a favorite walking destination of not only me but a vast number of our guests as well! Plenty of shopping and dining options as well as you walk down Pike Street. So glad that you were able to enjoy an amazing nights rest on our Sheraton Sweet Sleeper Bed as well, many guests find it as you described, "Super Comfortable". We are delighted to hear that you enjoyed your stay at the Sheraton Seattle and will pass on your praise to our associates!

Madalena
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Walla Walla WA
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Fantastic place to stay while attending Convention Center event”
5 of 5 stars Reviewed 11 February 2012

We stayed here while attending the Northwest Flower and Garden Show at the Convention Center in Feb, 2012, and really there is no place you can choose that is more convenient. It is right across the street. The hotel offered a great, reduced-price rate on the room and valet parking for the show, which was greatly appreciated. The hotel was lovely, the staff very helpful and friendly, and the beds were great. I've stayed in other distant hotels before for the Flower Show, and taken the bus downtown to the Covention Center. It worked fine, but nothing beats the convenience of being across the street. This is where I'll be booking for next year's Flower Show.

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reggio Emilia, Italy
Top Contributor
372 reviews 372 reviews
Reviews in 75 cities Reviews in 75 cities
185 helpful votes 185 helpful votes
“satisfied”
4 of 5 stars Reviewed 11 February 2012

have stayed here before and remembered how totally convenient to downtown: shopping, monorail, great restaurants. wonderful hotel!
Area recommendations
Downtown, Capitol Hill, Fremont, Ballard
Include warm clothing,this is a walking area

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent except for filthy carpet and understaffed club lounge”
4 of 5 stars Reviewed 8 February 2012 via mobile

This is a great hotel and we would definitely stay again but there are two areas of criticism. The carpet is visibly stained in every hallway we entered including the club floor- looks absolutely awful. We had drinks in club lounge each night and each time there was only one poor person trying to serve everyone and cleanup- this basically meant tables were left dirty for more than an hour and food was not replenished. Aside from these two comments we found everything else fabulous and will be back. Such a shame about the carpets as it really lets down the look of what is elsewhere a lovely hotel

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Madalena Miller, Manager at Sheraton Seattle Hotel, responded to this review
14 February 2012
Thank you for taking the time to leave some feedback. You hit some of my favorite words; great hotel and fabulous. On the other hand I wanted to send our apologies for your Club Lounge experience and with the seemingly "stained" carpets in our elevator foyers. We continue to adjust our staffing in our Club Lounge level for the anticipated volumes and apologize that during your visit the team was overwhelmed. The "stained" carpets are actually clean, we have them cleaned daily, unfortunately the mat on the carpet which is now only one year old lays one way cream colored and another grey, thus, the impression that it is stained. We are currently working to replace those elevator landing inserts throughout the Pike Street Tower.
Overall we are delighted to hear that you enjoyed your stay at the Sheraton Seattle and will pass on your praise to the associates. We hope to welcome you back soon.

Madalena
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1 review
2 helpful votes 2 helpful votes
“Horrible service”
1 of 5 stars Reviewed 7 February 2012 via mobile
2
people found this review helpful

My girlfriend who is a platinum Starwood member and I stayed at the Sheraton in Seattle on Feb 3rd for 3 nights. We booked our rez through Hotwire and are we ever sorry we did. From the moment we walked in the door we were treated like second class citizens. We must have been reminded by the staff 50 times that because we booked through Hotwire we were not really "hotel guests"...they reluctantly gave us access to the club lounge but not until we spoke to many employees including the front desk manager. When the room was made up they paid no attention to detail...including just leaving our belongings in a big pile on the bed, not emptying the dirty coffee pot, no towels and when we asked for some they brought us ONE!!! We asked for extra coffee and took over one hour to deliver it....this was at 9am? We just ended up leaving to get coffee. When we checked out we asked for the general managers name and the Front Desk clerk didn't even ask why! If that isn't a hint things did not go well I'm not sure what is. We would never stay here again!

  • Stayed February 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Madalena Miller, Manager at Sheraton Seattle Hotel, responded to this review
6 April 2012
Dear Guest,


Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience these service errors have caused you. We strive to exceed our guests’ expectations and create memorable experiences. We take all feedback seriously, and sincerely regret that we did not meet your expectations.

Once again, we appreciate you taking the time to share your comments with us.


Warmly,

Madalena
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Additional Information about Sheraton Seattle Hotel

  • Sheraton Seattle
  • Seattle Sheraton
Address: 1400 Sixth Ave, Seattle, WA 98101
Price range (per night):* INR10,569 - 17,727

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