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Renaissance Seattle Hotel – reviews, photos

4.0 of 5
515 Madison Street, Seattle, WA 98104
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Renaissance Seattle Hotel
Ranked #65 of 124 hotels in Seattle
4.0 of 5 stars 459 Reviews
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459 reviews from our community

What travellers say about this hotel
  • Very nice(17)
  • Top floor(17)
  • Space needle(12)
  • Pike Place Market(12)
  • Great view(12)
  • Front desk staff(10)
  • Friendly and helpful(7)
  • Parking garage(6)
  • Traffic noise(6)
  • Water pressure(6)
Traveller rating
    91
    208
    95
    42
    23
Only show reviews for Family (58) | Couples (142) | Business (132)
Date Rating
Moorpark, California
Senior Contributor
39 reviews 39 reviews
Reviews in 33 cities Reviews in 33 cities
15 helpful votes 15 helpful votes
“You'd expect more from a Renaissance”
3 of 5 stars Reviewed 3 February 2012
2
people found this review helpful

Whether or not you like the location probably depends on why you're in Seattle. If you're a tourist and without a car, you might not be too happy. I was visiting a company a block a way so it was perfect.

I took the light rail in from the airport. It's reasonably fast and convenient, but be prepared for a steep uphill walk to the hotel. If you walk anywhere you'll encounter the hills. If this will be a problem, do not stay here.

Every individual I came in contact with was friendly and helpful, from the doorman to the concierge. My corner king room was more of a suite and very pleasant with a nice view and separate temperature control in the living area and sleeping area. The 28th floor fitness center has newer cardio machines and some basic free weights and weight machines.

There are multiple restaurants in the hotel, though one isn't open for dinner year-round. My choices were the lobby bar or the 29th floor restaurant. Both have limited menus, and if you want an quick, light, healthy meal, you won't find it. I did find a Subway sandwich shop a couple of blocks away.

As others have noted, internet access is $12.95 per day. Mine was free due to my Marriott elite status. But the connection was so slow that I couldn't do some of my online work. I'd have been very upset if I'd been paying for it.

Even worse is the incredible sloppiness in attention to detail. One of my room keys didn't work. I didn't get the newspaper I requested. I didn't get my wake up call. Add this to noisy HVAC (hard to sleep through) and cheapness (you only get two cups of coffee, not the customary four) and the overall sense is negative.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DebbiesOnTheRoad about Renaissance Seattle Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene Neidhart, General Manager at Renaissance Seattle Hotel, responded to this review
8 February 2012
Thank you for taking the time to review your stay with us and our property. I apologize that you were not completely satisfied with your stay, and that you encountered issues during your stay. We will certainly be addressing the issues you experienced with our team. Please know that we take all comments and reviews very seriously and use them for improvement.
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Saratoga, CA
Contributor
19 reviews 19 reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Convenient location, but sub par amenities”
2 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

I stayed at the Renaissance for just one night, but that was more than enough. There were a few pleasant surprises (namely the ability to print airline boarding passes in the lobby and great sweet potato fries at the bistro), and the location is convenient, but overall the visit was disappointing.

This current Priceline description has several inaccuracies:
The 28-story Renaissance has 553 spacious rooms, with the upper-floor rooms boasting views of Elliott Bay, the Space Needle, Cascade or Olympic Mountains. Rooms come with mini-fridges, coffee/tea makers, Wi-Fi (for a fee in room, free in lobby), windows that open and flat-panel TVs with premium cable. You'll love flopping onto this bed after a day of Seattle sightseeing. It has a pillowtop mattress, down comforter and cotton-rich linens with triple sheeting. No belly-flopping in the pool: Take a refreshing swim around the splash pool and a soak in the hot tub on the 28th floor, with views of the bay. You also get expansive views of Elliott Bay, the Space Needle, and the surrounding city from the 28th-floor restaurant and bar. The hotel also has parking (for a fee), a fitness center, second restaurant and lobby coffee bar and lounge.

Sounds good. And the windows DO open a bit, the bed is comfortable, and the night views are pretty. Unfortunately, there is no splash pool/hot tub (despite signs in the hotel elevators that also point you to the 28th floor pool). According to the front desk folks, they're being turned into more meeting rooms. That would have been nice to know BEFORE arriving. Also, the water in our bathtub reached warm, but not hot, even when I turned it to max hot. As I didn't have hours to spend with a hotel engineer, I used the coffee maker's hot water to heat up the bath. Servicable, but hardly "luxurious." Also, from 3 to 6 am, our room on the 21st floor made loud creaking noises that actually woke (and kept) me up. (Apparently, according to the woman at the front desk, the hotel is built on rollers, so whenever it's windy out ... it moves and creaks). And then there's that flat screen TV. The picture was poor and the "Daily Special" movies listed for $4.99 were actually $13.99 when I you get to the purchase screeen. I called downstairs and they said: "That's a separate company and they did have that daily deal, but I guess it's over ... but we can't get them to change the menu. So the price is $13.99.)

One thing goes wrong, OK. Two, not great, but livable. No pool, no hot water, interrupted sleep, and bait-and-switch movie prices? C'mon, Renaissance, you can do better than that.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene Neidhart, General Manager at Renaissance Seattle Hotel, responded to this review
15 February 2012
Thank you for taking the time to write a review of your recent stay with us. We really appreciate your thoroughness and honesty. We wholeheartedly apologize that we failed to meet your expectations on this occasion. We have contacted Priceline and our property description has been updated to reflect our recent renovations. We are also actively addressing your review with our in-room movie provider as to why this incident occurred. Please rest assured that our intentions are always to deliver the best possible service to our guests. We will take your review and make improvements where possible. Thank you again.
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Waimea
Top Contributor
50 reviews 50 reviews
Reviews in 29 cities Reviews in 29 cities
12 helpful votes 12 helpful votes
“Hotel is Average, and Wi-Fi is Exensive”
3 of 5 stars Reviewed 29 January 2012

This Marriott hotel has a gym and a decent coffee shop, but it is farther from the city center shopping area and Pike Place Market than many other hotels.

Wi-fi is available in the lobby, but guests are charged $12.95 per day for access from their rooms.

Given the hotel's location and surcharges for Internet access, I will try another hotel during my next visit to Seattle.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 4 more reviews by KamuelaFoodie for Seattle
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene Neidhart, General Manager at Renaissance Seattle Hotel, responded to this review
31 January 2012
Thank you for taking the time to review your stay with us. I appreciate your honest feedback and comments. We will certainly go over your review internally and use it for future planning. Thanks again.
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San Francisco Bay Area
Senior Contributor
31 reviews 31 reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
“Everything works well!”
4 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

I stayed at the Renaissance Seattle Hotel during a convention. The room was great! Service at the front desk and in hotel restaurants was friendly and competent. The top - 28th - floor offers a fine view, a bar, a restaurant and a spa center. The hotel itself is really great; I was very comfortable there. The only thing I can think of that is negative is that there are not really any restaurants or shops right in the immediate vicinity of the hotel, which overlooks a freeway. There are plenty just a couple of blocks away though.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by ReisenistmeinHobby for Seattle
Ask ReisenistmeinHobby about Renaissance Seattle Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene Neidhart, General Manager at Renaissance Seattle Hotel, responded to this review
31 January 2012
Thank you for your kind words. I am glad to hear that you enjoyed your stay with us, found our hotel to be comfortable, and our staff to be friendly. Hope to see you again!
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Seattle, Washington
Senior Contributor
22 reviews 22 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“I had an awesome stay here”
5 of 5 stars Reviewed 19 January 2012

I recently stayed in this hotel while visiting my son.
The rooms were perfectly clean! Room service was knowledgeable about the menu and food preparation.
I was there when Seattle got dumped with snow and they gave me a discounted price since I couldn't get out of Seattle that day.
The staff was great! Friendly and informative!
I'd recommend this hotel!

Room Tip: Stay on the West side ~Its quieter...
See more room tips
  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Patteelolo for Seattle
Ask Patteelolo about Renaissance Seattle Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene Neidhart, General Manager at Renaissance Seattle Hotel, responded to this review
24 January 2012
Thank you for taking the time to write a review of your recent stay with us. I am happy to read that you enjoyed your stay and found your room to be clean and our room service team helpful and knowledgeable. Thank you for all your kind words about our staff, as well. I will certainly share your review with everyone!
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Additional Information about Renaissance Seattle Hotel

  • Renaissance Seattle
  • Seattle Renaissance
Address: 515 Madison Street, Seattle, WA 98104
Price range (per night):* INR12,191 - 18,845

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