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Back to Hilton Garden Inn Atlanta NW / Kennesaw Town Center

Hilton Garden Inn Atlanta NW / Kennesaw Town Center – reviews, photos

3.0 of 5
895 Cobb Place Boulevard, Kennesaw, GA 30144
Hotel amenities
Hilton Garden Inn Atlanta NW / Kennesaw Town Center
Ranked #5 of 28 hotels in Kennesaw
4.0 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
    22
    7
    5
    1
    2
Date Rating
NC
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“What I expected with an exception”
3 of 5 stars Reviewed 18 January 2012

My stay at this hotel was as expected. The facilities are clean and rooms are comfortable. The staff was not very helpful. For example, when I checked in, I was told about the available breakfast for $9.99. I later found out from fellow business travelers that their was an available rate that included breakfast. My customer service expectation is that hotel staff would have informed me of the option when I checked in rather than pointing and saying, "breakfast is available down the hall for.....". There were a few other 'average' customer service interactions that resulted in my rating of average for this hotel.

I also stayead at the Spring Hill Suites just a little over a mile away from this hotel and had the opposite to say. The facilities are not as nice as Hilton Garden Inns but the staff, in general, is more helpful. If I had to choose between the two hotels, I would stay at the Hilton Garden Inn simply because facilities are more important to me than staff. I plan to try Embassy Suites on my next stop in this area and will post a review after that visit.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask edwardsdna about Hilton Garden Inn Atlanta NW / Kennesaw Town Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HmbleInnKeeper, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review
3 February 2012
Good afternoon Ms. Edwards, I hope this note finds you well. Thank you for sharing feedback about your visit. I'm happy to hear that you liked the facility and disappointed that the service did not wow you by any stretch of the imagination. It is very important to us as a group, and when we miss the mark it matters more than you know.

We'd like to ask for a mulligan. If we could encourage you to give us a second opportunity, I'm sure that we could show you the service that has made hundreds of people loyal guests of this property in particular. I'd love to chat with you offline to hear some of the specifics about your first visit. My direct line (678) 460-3994.

Well wishes from myself and my team,

Harman, GM
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Senior Contributor
30 reviews 30 reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
“Beautiful but not friendly and very noisy”
1 of 5 stars Reviewed 29 December 2011

Stayed the second week of December lovely hotel but very unfriendly staff, extremely noisy, drag racing all night on the road beside hotel. Very poor experience, we made a stop at Hitlon Garden Valdosta to rest from our sleepless night. I know it is close to everything but how important is sleep to you? Description of staff would be cold and very snobbish.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask annethomas about Hilton Garden Inn Atlanta NW / Kennesaw Town Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HmbleInnKeeper, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review
9 January 2012
Thank you for allowing us to serve you Ms Thomas. We regret that your experience wasn't what you've come to expect from us. I know how frustrating it can be when you don't get a good night's sleep. Based on your feedback, the team and I have met to discuss new ways of improving our guests' experience. Although we strive for perfection, sometimes we fall short. Should we have an opportunity to serve you again in the future, we will work to make your visit memorable for all the right reasons.

Regards,

Harman, GM
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Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Very nice hotel”
5 of 5 stars Reviewed 24 December 2011

This hotel was wonderful. Everything was clean, quiet, and comfortable. The beds were supportive, but also soft. The only complaint I have is that the bathroom did not have a fan, so the room became very humid and foggy after a normal, hot shower. The temperature was not excessively hot, but the mirror was very fogged.

Room Tip: I don't think you would have heard the traffic from the street side, even though it's a busy...
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  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask D R about Hilton Garden Inn Atlanta NW / Kennesaw Town Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HmbleInnKeeper, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review
29 December 2011
Thank you so much for you comments on your visit. We rely on your feedback to improve. I was concerned that traffic might cause a bit of noise considering all the shopping that is done in our area, but I'm glad to hear that it wasn't an issue. We look forward to hosting you again. Happy Holidays!


Harman, GM
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Kennesaw, Georgia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Very relaxed place to stay”
5 of 5 stars Reviewed 22 December 2011

I've stayed here twice in the past 3 months. Both times the hotel was spotless clean in the extreme. The staff was very friendly and always greeted me with a smile no matter what time it was. Though I didn't get to use it the pool looking nice, it was 1/2 inside 1/2 outside. The business center while small was quite usable. The beds are very firm. The hotel is very well situated to many restaurants in the area if you don't feel like eating in.

The only negative was the TV service, channels were out but that is so minor I couldn't knock them down for it.

If anyone is going to the Kennesaw, GA area I would highly recommend it.

  • Stayed December 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rscott6942 about Hilton Garden Inn Atlanta NW / Kennesaw Town Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toluca, Mexico
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Good place for a night...”
4 of 5 stars Reviewed 16 December 2011

Great place to stay...

For a bussines travel, one night, was an excellent option. Located near of restaurants and markets.
I traveled to Atlanta in a bussines trip, my room was clean, comfortable, everything in order. Front desk service was wonderful, i forgot one of my folders at reception and 5 minutes later i have a call from them asking if they can take it to my room... =)
Location is really good, restaurants and target 5 minutes walking, quiet and secure zone.
I asked for a shuttle in the morning to take me to my offices and was on time and waiting for me at the door.
I didn´t use food services, nor gym or pool, but seemed really good.
Rates, good rate for a good quality hotel...

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Garden Inn Atlanta NW / Kennesaw Town Center

  • Hilton Garden Inn Kennesaw
  • Hilton Kennesaw
  • Kennesaw Hilton
Address: 895 Cobb Place Boulevard, Kennesaw, GA 30144
Price range (per night):* INR5,928 - 10,793

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Hilton Garden Inn Atlanta NW / Kennesaw Town Center
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