My stay at this hotel was as expected. The facilities are clean and rooms are comfortable. The staff was not very helpful. For example, when I checked in, I was told about the available breakfast for $9.99. I later found out from fellow business travelers that their was an available rate that included breakfast. My customer service expectation is that hotel staff would have informed me of the option when I checked in rather than pointing and saying, "breakfast is available down the hall for.....". There were a few other 'average' customer service interactions that resulted in my rating of average for this hotel.
I also stayead at the Spring Hill Suites just a little over a mile away from this hotel and had the opposite to say. The facilities are not as nice as Hilton Garden Inns but the staff, in general, is more helpful. If I had to choose between the two hotels, I would stay at the Hilton Garden Inn simply because facilities are more important to me than staff. I plan to try Embassy Suites on my next stop in this area and will post a review after that visit.
- Hilton Garden Inn Kennesaw
- Hilton Kennesaw
- Kennesaw Hilton
