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Sheraton Keauhou Bay Resort & Spa – reviews, photos

4.0 of 5
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740
Hotel amenities
Sheraton Keauhou Bay Resort & Spa
Sheraton Keauhou Bay Resort & Spa
Sheraton Keauhou Bay Resort & Spa
Sheraton Keauhou Bay Resort & Spa
Sheraton Keauhou Bay Resort & Spa
Sheraton Keauhou Bay Resort & Spa
Ranked #11 of 16 hotels in Kailua-Kona
3.5 of 5 stars 971 Reviews
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971 reviews from our community

What travellers say about this hotel
  • Manta rays(52)
  • Pool area(24)
  • Very nice(20)
  • Water slide(17)
  • Partial ocean view(15)
  • Parking lot(11)
  • Breakfast buffet(11)
  • Shopping center(9)
  • Room service(9)
  • Crystal Blue(9)
Traveller rating
    211
    379
    199
    118
    64
Only show reviews for Family (198) | Couples (395) | Business (53)
Date Rating
Odense, Denmark
Top Contributor
82 reviews 82 reviews
Reviews in 46 cities Reviews in 46 cities
69 helpful votes 69 helpful votes
“Not bad at all but didn't hit my spot”
4 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

For the price we paid this was a great hotel. But too big for my taste and a little worn. I'll give it 3,5 stars. Room was fine enough but felt a little dated. The garden is very nice and well kept but there is no beach here. Pool area is also nice. I liked that there was coin operated laundry facilities (very cheap) at the hotel since I'm too tight to pay per piece to have someone clean my clothes. Parking was often nearly full so it could be quite a walk to the room. If you like resort hotels and don't need to be close to other facilities than those offered by the hotel you'll like it here. Cleaning is fine and beds are great.

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Kona, General Manager at Sheraton Keauhou Bay Resort & Spa, responded to this review
14 February 2012
Aloha. We’re so happy that you found Sheraton Keauhou Bay Resort & Spa to be a great value during your recent stay. Although we offer an abundance of activities and amenities right on site, we do also have a complimentary trolley service that makes stops at area beaches, shopping centers and more for anyone wishing to explore. Mahalo for your review and please visit with us again soon!
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Madison, Wisconsin
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Just Perfect!”
5 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

We stayed at this motel January 31-February 6, 2012. We were looking for nice but not fancy/stuffy and this was the perfect choice. It was immaculately clean and everything looked new...no spots or wear on the carpet or furniture. Staff was extremely friendly and helpful. The concierge we saw shared personal experiences not associated with the motel to help us make choices best for us. The rooms are setup so that it was quiet for us at all times. We never heard people in other rooms. Our deck was large and private. They gave us enough towels without asking! And the view from this motel was just awesome!!! It sits right on the ocean and we walked along the property to see sunsets, many flowering plants, crashing surf, and manatees (they visit the bay there nightly!). The motel offers many activities including historical tours of the area, hula and lei lessons, happy hour specials...etc. Although we didn't have children with us, I noticed there were many activities for kids including a room with video games, ping pong, etc. The location is great as it is just outside all the activity of the town but a quick 5 minutes away. I would recommend this motel to everyone!

Room Tip: We had a king bed and the room seemed very large compared to many we've stayed in. PLENTY of roo...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Kona, General Manager at Sheraton Keauhou Bay Resort & Spa, responded to this review
14 February 2012
Aloha! Thank you for your wonderful review and recommendation of Sheraton Keauhou Bay Resort & Spa. Our hotel staff, including the concierge, enjoys providing exceptional services to our guests in an effort to make their stay with us memorable. We’re glad that everything from the view of our beautiful natural setting to the activities and amenities were enjoyed and that you felt our resort was the perfect choice for you. We do hope that you can return soon for another great stay!
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King of Prussia, Pennsylvania
Top Contributor
55 reviews 55 reviews
Reviews in 25 cities Reviews in 25 cities
10 helpful votes 10 helpful votes
“Nice place for the price...”
4 of 5 stars Reviewed 7 February 2012

Reasonable prices comparable to other area hotels. My wife and I stayed here for our Honeymoon and found the scenery to be spectacular, the pool very nice, the restaurant ok. Room was a little worn, but not too bad. How much time are you going to spend in the room, anyway?

Stayed June 2011, travelled as a couple
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Sheraton Kona, General Manager at Sheraton Keauhou Bay Resort & Spa, responded to this review
14 February 2012
Aloha and congratulations on your marriage! We are thrilled and honored that you chose to spend your honeymoon at Sheraton Keauhou Bay Resort & Spa. Mahalo for your review and best wishes for many years of happiness in the future.
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Calgary, Canada
Contributor
18 reviews 18 reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“Great hotel on great island”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

This is a great hotel on the big island. There is something you should know about the big island, it is two hours to get to anywhere. Whether you take the north, the south, or the middle route, it takes at least 2 hours to get across the island. This hotel is under going renovations now to update it, but it is a fine hotel. They think the renovations will be complete by 2013. One great thing about this hotel is the great waterslide and the pools. Both are solar heated (a little bit chilly in the winter) and are clean and fun. I DO NOT recommend this hotel for families with small children (under 9) ONLY because there is no beach. There are very few beaches on the big island because it is relatively new. (only about 1 million years old) Other than that they have great luau's, the teen room is nice, the coffee shop is very good, and there are at least 3 ping pong tables and 2 pool tables (for all ages.) Overall the hotel is great, they have manta ray dives,(we tried but got cancelled THREE times due to high surf, blah blah blah.) they have nice pools, and the big island is awesome.

Room Tip: The garden view isn't that great, try to go with oceanfront or oceanview if you can afford it.
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  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sheraton Kona, General Manager at Sheraton Keauhou Bay Resort & Spa, responded to this review
14 February 2012
Mahalo for taking the time to share your impressions of Sheraton Keauhou Bay Resort & Spa. We love that you mentioned our pools! At the resort we have a wonderful multi-level system of pools including a sandy-bottomed children’s pool for our younger guests. Our upper and lower pools are connected by a river system that leads to a waterfall and a 200-foot-long lava tube waterslide! We hope that you will return to the Big Island and Sheraton Keauhou Bay Resort & Spa soon as it would be our pleasure to welcome you back again
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Houston, Texas
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Good Value and Great Location”
4 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

For the price that I got with just 10 days of advance, I can only say great place!!
Its perfectly located to explore the Kona coast and the volcanoes. In need of a good update, but the place is clean, it has great views. The Gym is decent and the pool is very nice.

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Kona, General Manager at Sheraton Keauhou Bay Resort & Spa, responded to this review
7 February 2012
Aloha and thank you for your review of Sheraton Keauhou Bay Resort & Spa. We are glad that you found your recent stay to be a good value and our resort to be in a perfect location for exploring the Kona coast. We hope that you will return soon. Mahalo!
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Additional Information about Sheraton Keauhou Bay Resort & Spa

  • Sheraton Kailua Kona
  • Sheraton Kailua-Kona
  • Kailua-Kona Sheraton
Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740
Price range (per night):* INR8,108 - 13,812

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Sheraton Keauhou Bay Resort & Spa
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