We had requested a king bed when we reserved our room for 10 nights at the Royal Kona. We were given two double beds, making my 6 foot husband very uncomfortable. We asked every day for a room with a bigger bed and no one even looked into it for us they just said "we are full". Finally on the 4th day we talked to Liz at the front desk, she had our room the next day. We have stayed there 3 different times and never had a problem until this time, I vowed never to stay again. Have to say we did not meet one helpful staff member until Liz, she always had a smile and wanted to make our stay comfortable.

Do not let them put you into the Bay Tower - it's away from the main hotel and very noisy. We couldn't sleep the first night because of the extremely loud air-conditioning units on the roof. We complained and they offered us another room in the same tower 2 floors down. Not good enough; then they offered to upgrade us for an extra $25 a night. After calling for the manager they gave us a room in the main building where we could sleep & it did have very nice views. Beautiful bar outlook but awful food & slow service, Good location.

The resort is in a great location and the outside is very impressive. Close to a lot of shopping and eateries. Once inside the room is a different story. Baths need work and A/C was very loud. We did enjoy the bar and view. I guess that for the price it was okay. Internet should be included though.

Was supposed to get a corner king with ocean view. First room was so musty smelling that I went back down to front desk. Second room overlooked air conditioning units and restaurant roof!!! Finally got a double with ocean view and promised they would try and find a corner king. Never heard back. I stayed in double the two weeks and found out they hadn't adjusted price of room at check out. Have been staying here because of location for the last 6 years but will look elsewhere in the future. Service is very minimal, beds uncomfortable, restaurant horrible (if you can find it open-only buffet for breakfast, no menu). Bar is nice with fantastic view. Hotel has great location. Why are they letting it get so run down? It is also very expensive.