From the desk clerk's warm welcome, as she greeted us with cookies and bottled water, to the immaculately spotless room with its crisp linens and bathroom featuring organic bath products, to the delicious complimentary Wednesday evening buffet and great full breakfast, the Best Western Garden Suites is tops. Our family enjoyed every aspect of our stay here and can't wait to return. This motel is one of the best I've ever stayed in throughout all my travels. Congratulations to a manager and staff that know how to take care of guests and maintain a lovely facility. Thank you for providing us with such a comfortable home away from home.

The large two bedroom we were in was fantastic. A huge living room, with a well-equipped kitchen. The staff was friendly and accommodating, especially the manager Tony. There is a hot tub which made the cold winter nights a lot more bearable after hiking all day in the park. This is a great spot and a great value for the money, compared to the other options in the area.
Cheers!

The front desk was very helpful with information on the area and very pleasant at check in.

Breakfast was excellent.

Down side was room could be noisy if adjoining rooms were active.

As Marine families know, when your loved one returns from deployment, you are not given an exact date--just a "window." When you do get a date, it usually changes several times. When we tried to get some flexibility with the cancellation policy, since our son's arrival was abruptly changed twice, we were told there was nothing they could do, so we were charged twice without every staying there. When we finally headed to this Twentynine Palms for a joyous reunion, we were told our free-night voucher (the only reason we were going to stay at this Best Western) was not valid, since they did not have any more "voucher" rooms. What a nightmare! So we finally went down the road to a brand new Holiday Inn Express and got a much better room for less than the old Best Western was going to charge us (for a third time). To top it off, when we responded with dissatisfaction to the Best Western survey this week, Casey (the manager?) personally called my wife and chewed her out! We do a fair amount of traveling and have never been treated so unprofessionally. Marine families beware!