The Panhans is one of those hotels in Austria that seems to be living in the last century. With the exception of an internet station that is free for guests, the decor is completely outdated and shabby. Rooms are stuffy and they are obviously designed as a ski resort, but seem not able to handle summer travelers.

The room was blistering hot because a heater was turned on maximum, and it was a rather difficult 30 minutes trying to find it which was in the bathroom under the sink, and then another few minutes to find the controls to turn it off. On top of that the only blanket available is a thick deep winter down comforter that insures sweating to death. The shower is unable to keep constant temperature so one has to constantly fiddle with the hot and cold controls. Water pressure is a mild tickle.

However the biggest complaints have to be about the reception staff that cannot seem to decide just how much to charge guests. When we went for check in we were informed that we were in the wrong hotel - perhaps we looked too young for the hotel - and that we belong in the nearby ITM. They have a half-pension plan which feeds you a barely edible breakfast and dinner which they try to force you to purchase. But then even when we opted for it, they attempted to charge us as if we ordered a la carte at check out. Also the reception tried to increase the room rate by 50 Euros a night despite the fact that it is quite easy to find the rate on the internet which is in the lobby.

The service in the restaurant is also abysmal and staid - waiters bring and remove food as if it is a chore. Everything is gaudy and the cuisine is heavy with cream and fat.