It was a nice stay room was clean a little small. There was room to move I expected a little bigger. I asked for a frig and microwave they made sure I had it. Check in was good. All the staff was great. There was an error on the bill was told when manager came in it would be taken care of. I got a call within a hour saying everything was taken care of and told what the credit was. I'm very satisfied.

This hotel is always full of traveling magazine sales people from out of state, thieves and the occasional meth lab. The police are there all the time and the staff seems to care less. Don't risk it, stay somewhere else.

Stayed here for one night with a friend. Spacious rooms, good facilities, helpful staff and good breakfast. Only problem was that the fridge in my room made a very irritating ticking sound, but the night porter came quickly when called to disconnect it. Best Western tend to be pretty good overall in my experience.

We stayed at the Best Western John Muir Martinez in the past with minimal problems. We always book ahead on line - THIS time was a NIGHTMARE ! Our reservations were for a room with king size bed, as always we printed out our confirmation. When we arrived at the front desk at check in time (3pm) we were told there were no such rooms available and we would have to take a 2-queen room. Since we felt we had no choice we did. Checked on line and there were still King rooms avail. called the 800# cust svc checked for us and confirmed - Front desk was going to "look into it" In the mean time the window in the room had broken latch allowing it to open completely (3rd floor), smelled like smoke, chairs dirty, t.v. connection was so bad you couldnt watch a show with out it going out. Management was to get back to us .... Didnt - ROOM # 335.