Stayed at the hotel for a week in mid december. In short, the hotel was always clean and taken care of, (once even saw a housemaid working at 9pm at night!). The food was excellent (5 course dinner every night which was looked forward to every day!)
The staff were amazing, always friendly and willing to assist you in anyway they could.
The hotel had a very warm atmosphere with the owner personally greeting us on arrival and even driving us to the slopes for a day of skiing instead of us catching the hotel shuttle (which is available to drop you off and collect you on a phonecall to the hotel.
The hotel was overall excellent and we cannot complain in any way. I would definitely stay there again and would highly recommend anyone to stay there.
Here is an example of how committed the staff are to ensuring there is a warm home from home atmosphere. On Christmas Eve the owner of the hotel read a Christmas story to the children in the hotel before asking them to write christmas letters to Santa Claus. The staff and guests were then invited to sing Christmas Carols by the Christmas tree whilst serving warm food and chocolate!! Just simply a beutiful and picturesque hotel!