This is our fourth visit to this hotel and have always found the owners and staff friendly and eager to please. The food is of a high standard and plenty of it. The wellness area enables you to relax and unwind each day.
The hotel is situated half way between Obergurgl and Hochgurgl with regular bus services to both slopes giving you the option of starting and finishing on different ski areas.
I would agree with Alan Wickerman that Crystal were very poor and the hotel is able to get your lift pass for you.

I was slightly apprehensive about booking an hotel betwixt and between Obergurgl and Hochgurgl_ I needn’t have worried. There’s a bus stop right outside the front door and the free ski bus service which comes every 10 to 15 minutes during peak times. It’s better to take the bus to the Hochgurgl or other lift, as schlepping through town in boots with skis can be a bit of a bind.

This is a lovely hotel. The owner is very friendly,. As are the staff. It’s very comfortable without being overly luxurious< A solid $star> It’s typically Austrian and slightly old fashioned, although not the old, having been built by the current owner.

The food is very good. There’s a bit too much of it perhaps, for those lacking in willpower. Dinning is a multi course affair with various options for main and desserts. One for under 16s and prudes, with a small indoor pool. The other, with two large chill out areas, is very naked with a very large, sauna, and aroma therapy rooms. Massages are available.

There is a very small play area for toddlers and a TV room with a stock of kids videos, though not DVDs - although most are in German

We booked with Crystal, whose reps were worse than useless. But your own lift passes if you want to be guaranteed to ski on your first day.

I have no hestiation in recommending this hotel for anyone who’s not looking for somewhere based in the centre of town.

My family and I (four adults) have just returned from a fantastic week's skiing in Obergurgl/Hochgurgl that was made perfect by our stay in this excellent hotel. In particular the food in the hotel's 4* restaurant was extremely good, with 5 course meals prepared to the highest standards. The hotel's well equipped and recently built swimming pool, sauna & wellness area was fantastic for soaking away the bumps & bruises of a days skiing. The staff were friendly and helpful throughout our stay and made us feel very welcome. The location midway between Obergurgl & Hochgurgl was ideal with a frequent bus service connecting the hotel & the main lifts to both ski areas, there was no walking in ski boots to be done!

Stayed here for a weekend ski trip. Staff were extremely friendly and helpful. The food was very good and the hotel facilities were excellent. Nice pool and spa. Free 5 minute bus transfer to Obergurgl. Will definitely visit again.

Note: please plan your route before you depart - some roads are closed during the winter season.