We have just returned from a week stay at the Stadt Wien. Zell am see was lovely, Austria was great and the Stadt Wien was pretty much perfect for us. We were very, very pleased with our choice of hotel.

Contrary to the seemingly bizarre negative reviews, the room (203) was large with the most amazing view - see the picture for yourself. The room was also clean, warm, well furnished and with a nice bathroom. There were at least 3 English language TV channels including BBC Entertainment which kept us amused every night with re-runs of One Foot in the Grave, Keeping up appearances and Casualty etc.

All the staff were extremely friendly and helpful and nothing seemed too much trouble.

The restaurant kept us well fed, the breakfast was very nice although the evening meal was slightly disappointing for me some nights as a vegetarian.

The wi-fi cost €20 for the week which was fine but it was slow after 4.30pm as people returned from the ski slopes.

The spa was nice although the sauna was nude only but many people, mostly the brits, kept covered up with a towel. There were 3 saunas at 45, 60 and 90 degrees. I wouldn't call it small like one reviewer did. It's bigger than the spa in the main leisure centre in Swansea. But it could have done with an indoor pool, though the outdoor one was heated.

The hotel is situated just out of the centre up a hill. It's a very easy walk into town and the nearest ski lift, as others say, is just a couple of minutes away.

The town centre has quite a lot of nice shops, a couple of good supermarkets and a railway station (quite a big one as Zell am See is an important centre). We took a day trip by train to Salzburg (well worth a visit, the views from the castle are stunning). It took 90 minutes and was €14 return. There is a narrow gauge railway which also runs into the station. We went as far as Mittersill although the line runs to Krimml. It's a cute little train which goes through stunning countryside at a sedate speed. The return journey to Mittersill was €9.80. Mittersill was pleasant but not very exciting but it's the largest place on the route and we went on the train for the journey/experience as much as anything.

I can't really comment on the skiing. My other half is the skiier. I had a go but it's not my thing. There were no green runs at all in the resort and I didn't like the look of any of the blue runs except one with a conveyor belt lift in Schuttdorf which was probably a bit too level. I overhead people saying it didn't take too long into the week to ski all the runs but I think everyone was so taken with the resort and hotel they didn't seem to care. That's also what my other half thought. We hired from Intersport who have numerous shops over the area and you can hire from one and store/change your skis/boots at another. We bought afternoon ski passes (after 12.30pm) and these were €30.

Only getting around to writing a review now. I stayed there for one week in Aug 2011. Beautiful hotel, family run, v clean, v friendly. Austrian cultural night once a week in the hotel - traditional music etc...also during the summer there is one evening when the town comes alive - you should definitely go into the town that night (think it's a Wed night) - live music / food / craft stalls all around the town. We took trips to the Kitzenheinhorn, train to Salzburg and got train to the Waterfalls. We booked all our own days trips, trains etc - however, given the train times for getting back to the hotel etc...nothing much runs after 4pm - you are better going on the organised tours. Also if mountain climbing remember the last cable cars back down the mountains are at 4pm during the summer - so dont miss the last one. Nice mountain up behind the hotel - worth a dander up - the cable car is accessible just below the hotel....ticket is quite cheap and there is a restaurant at the top of the mountain. Overall great summer hol and I'd definitely go back to this hotel. PS states B&B on website but this hotel is all inclusive - you can have lunch in the hotel (pre book though) or like us and most tourists - make your pack lunch at breakfast and take it with you. Bike trip around the lake lovely - takes 20 mins for fast people - just over an hour at a leisurly pace - flat the whole way. PS Hotel is up a steep hill - so may put off those more elderly / with walking aids

We arrived to a warm welcome, 4 Adults and 4 Children (aged 8,9,11)The rooms were ample size and the maids cleaned and made the beds every day. We throughly enjoyed our stay here. The afternoon snack was usually salad/soup with cake and the evening meal, WOW, we filled ourselves to the brim every night with fabulous salads, soups and choice of evening meal. The desserts, cheeseboard and ice cream freezer just finished us off. The breakfasts of cereals, dried fruit, toast, omelettes/ fried eggs which were made especially for you set us up for the day. The children enjoyed going to the outdoor pool everynight and us adults enjoyed the spa area and naked spa area. The bus to the Smitten Gondola stopped just over the road and was free!

I would recomment this hotel, A great time was had by all!!!!!!

My partner and I stayed at this hotel for a skiing holiday over xmas 2011. Firstly I would like to say the whole place is exeptionally clean and tidy. All the staff were very helpful and nothing was too much trouble. The food was prepared to a very high standard, although not all to our taste, but saying that, we never went hungry. I would recommend this hotel to anyone looking for a quality place to stay. There are a couple of things that people do need to be aware of though:
1/ The sauna is nude (no swimwear allowed).
2/ If you stay on the first floor, there is a childrens play area situated at the end and although the hotel ask parents to ensure the kids dont play there after 9pm, most nights children were running up and down the corridor screaming and shouting until 10 -10.30pm.
3/ There are no english channels on the t.v.
4/ There is no shelf in the bathroom (apparently this is quite important if you are female).