very nice hotel .. locates in the heart of the village , service is ok not bad but clean hotel

We stayed a week at Neue Post, having traded through RCI. We had been travelling through the Tirol for about three weeks by then, staying in various resort towns in small inns and Gasthofs. Up to that point, we had really enjoyed our accomodations. Then we checked in to the Neue Post. First, they hit us with parking at 9 Euros a day, then a final cleaning charge of 95 Euros. True, RCI did say in the fine print that there might be a parking cost and there was a cleaning charge, but didn't say how much. While an additional $225 didn't break the bank, it was certainly an unwelcome surprise!

Then we got our unit, a one bedroom apartmen on the first floor right over the bar. No view. The apartment decor was very tired and the unit was in serious need of renovation. Cracked plaster, caulking that had long since passed its useful life, a sink faucet that was about to come out of the counter, plastic shower curtains and a shower head that sprayed in all directions. We couldn't find any plates, pans or cooking utensils until someone came up an unlocked a cabinet. Everything was the cheapest quality it possibly could have been; they still had to keep THAT under lock and key? Yikes!

The hotel bar never opened so far as we could tell, probably because the vast majority of the guests were Muslim. We learned that Zell am See started marketing itself heavily to the Midddle East about 10-15 years ago, and it has paid off with a huge influx of visitors from the Arab world - probably the majority of tourists (at least in the summer). This was merely unexpected, and the sight of so many women in full burkhas was quite a juxtaposition from what we had been experiencing throughout the Tirol up to that point. Many of the local restaurants cater to Muslim tastes (kebab pizza!) and some menus were in Arabic. It wasn't hard to tell which restaurants were for the locals and which were catering to the Muslims. We never sensed any tensions at all; it was just, well, interesting.

The Neue Post has a nice spa area on the lower level, complete with saunas, steam, infrared, various shower therapies. We used it regularly and it was nearly always empty probably because the majority of the hotel's guests did not feel comfortable with the nudist aspect of the spa.

We had one breakfast at the hotel (it was free the first day), but it was nothing special and rather expensive otherwise. We found a few nice Austrian restaurants in town with good food and good beer.

Zell am See itself is nothing special, but it's a great base for heading out on excursions. The trip up to the reservoirs above Kaprun was great. The Grossglockner Highway on a nice day is not to be missed. Bad Gastein, Lofer and Maria Alm, Kitzbuhel, Krimml Falls are all within a 90 minute drive and all terrific day trips. We couldn't imagine what we would have done for a week in Zell am See if we didn't have a car.

We've stayed in timeshares all over the world and cannot understand how Neue Post gets a 4-Star rating. Perhaps its central location a half block from the pedestrian zone and its spa are enough. Otherwise, the hotel was run down, uninviting and uncomfortable. No place to wash clothes, so the balconies all had laundry hanging out (as did ours). There were lots of families, and while we are accostomed to the general commotion that often accompany families, the noise here was really excessive. Lots of kids screaming and running up and down the halls until about 9-10:00 each night. Much more yelling in the rooms than we've ever encountered before.

Oh, and one other thing, there's a nightclub down at the main street end of the hotel that's open until about 3:00 a.m. We were mid-hotel, but the pounding music could be heard (and felt) even where we were. Heaven forbid you get a room near the disco - you won't sleep at all on the nights it's open!

The hotel is located in the heart of the village, a block from the bus stop and 2 blocks from one of the ski lifts. It's great value for money if you're not expecting a 5 star hotel. The staff are helpful and friendly enough. We stayed in a 2 bedroom self service apartment which is equipped with everything you require (just not enough English TV channels). From other reviews we decided not to even try the hotel restaurant, but there are 4 restaurants just outside the hotel, all with great food! (and better priced than the hotel anyway) The Wifi is free, there's a spa with steam rooms, pool, jacuzzi and sauna - which are all free for hotel guests. They also have a room for keep your ski gear at no charge and a fitness centre. All the facilities are well kept & clean and nicely presented. The decor in reception is traditional and makes you feel 'Austrian', it's well presented overall. The beds are hard, so it depends on your preference, we found the pillows to be the problem.
In general, we had a good experience and I'd probably stay here again.

I stayed in this hotel with my family for the mid term break. the group included four adults two teenagers and three younger children. The service in the hotel was excellent. The staff were very obliging. One of the teenagers arrived a day later than the rest of us on the train. A staff member collected her from the station at no charge. Another child in our group had a birthday during our stay, a beautiful birthday cake was provided after dinner as well as decorations and balloons at the table. The breakfast was very good however dinner could have been better. Soup salads and desserts were good but the main course was a hit and miss affair. Our accommodation was clean spacious and comfortable. The location was great , very close to the ski bus stop and main lift. We all enjoyed the pool and spa area. The bar area was pleasant and relaxing. All in all we had an enjoyable holiday.