Although we (four friends) were not overly impressed when we visited the bar in the Eva Village Hotel last year, the service was so appalling this time that I feel compelled to warn others.
After waiting for 10 minutes for the manager / owner ? (a 65ish year-old man with white hair) to notice us sitting at a table we politely beckoned him over to take our drinks order - his immediate reaction was to shout something at us after which he stormed off mumbling. Finally his colleague (a large woman dressed in a fur coat) wobbled over and took our order. Whilst sipping our drinks and looking at the menus, a group of 12 diners sat at the long table next to us. Their introduction was exactly the same as what we had received and after patiently waiting for 10-15 minutes one of the group had the nerve to call over the same mature waiter who reacted even more vehemently, standing infront of the poor man and lecturing him for two minutes in a raised voice. After the tirade the group did the sensible thing and walked out. Did the rude member of staff apologise or try to placate the group? Not a bit; he shrugged and walked off grumbling again.
The location of this hotel / bar will always make it popular but hopefully forums such as Trip Advisor will encourage people to stay away. Then maybe the rude man will understand that he cannot treat paying customers in the way he does.
- Eva Hotel Saalbach
