I stayed at the 4* Strass with my boyfriend at the beginning of March and we were shocked and disappointed by this hotel. How they can call it a 4* hotel is beyond comprehension. We are lucky to have travelled quite extensively and I have to say this is the worst example of a 4* hotel I have ever seen. I very much doubt there is much difference between the 4* and 3* sections of the hotel.
Check in was a complete shambles, the small reception area was overrun with fellow arrivals and it took at least 30 minutes. Waiting at the lift to go up to our room we were met by music as loud as a nightclub (The Ice Bar) and both said "hope we can't hear that in our room". 2 minutes later we were in our room and it felt like we were in the middle of The Ice Bar, out on our balcony we looked down to see the glass of roof of the The Ice Bar and knew we had to complain straight away. Unfortunately for us the man on reception didn't seem bothered and said the hotel was full. Our first night we hardly had any sleep, despite The Ice Bar closing at 10pm the hotel is on the main street and there were people screaming drunk until at least 3am.
Our room was a good size with a seating area but the decor is extremely tired: the carpet is wearing away and the bathroom could definitely do with a facelift. The furnishings appeared very cheap.
Breakfasts were good with the usual hot choices, breads, cereals etc. Dinner not so good. You could tell the chefs were trying to create mouth-watering dishes but unfortunately these fell well below the mark. There are 5 courses in total: salad buffet, starter, soup, main and dessert but we tended to skip a few courses each evening. You are given a choice of 3 main courses the night before (1 vegetarian option) which you are asked to choose from. The food was often luke warm. The restaurant is shared by those staying in the 3* section of the hotel and those in the 4*, so no distinction there between the food served to those paying for a supposedly better hotel. Melinda and her team though were very helpful and made our less than perfect stay more enjoyable.
On the third day we again went to reception to complain about the room - The Ice Bar is open from 3/4pm so when you get back after a hard day skiing it would be nice to relax but this wasn't possible. Luckily on this occasion there was a very helpful lady working and she showed us to the last available room in the hotel - half the size of our allocated room but at least we couldn't hear The Ice Bar. We slept much better after this, albeit still with ear plugs.
Apparently there is a lovely spa but we didn't use this as being British and prudish, we didn't fancy getting naked with a bunch of people we didn't know.
The ski room is a mess, they need new racks as most mornings you would come down to find skis all over the floor. I don't know why they make you pay for a locker, most hotels have a locker for each room that easily fits 2 pairs of skis and there is definitely room them to install these.
The common areas of the hotel aren't nice at all: the bar has a big screen TV which generally has sport on so you get big groups of guys milling around drinking beer and watching football.
The only plus point to the Strass is the proximity to the Penken gondola but if we were to stay in Mayrhofen again (unlikely) we would definitely stay in a hotel nearer the Ahorn lift and walk the 5 minutes to the Penken.
If you're used to quality and looking for a peaceful getaway, The Strass and Mayrhofen are not for you (as we found out to our detriment).
Ask for a room at the back of the hotel, nowhere near The Ice Bar. Or just don't stay here, that...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC