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Super 8 Custer / Crazy Horse Area – reviews, photos

535 W Mt Rushmore Road, West of Custer, Custer, SD 57730-1542
Hotel amenities
Super 8 Custer / Crazy Horse Area
Ranked #9 of 16 hotels in Custer
4.0 of 5 stars 58 Reviews
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58 reviews from our community

    Trip type
Traveller rating
    21
    24
    9
    3
    1
Date Rating
Monument, Colorado, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Unbelievably poor consideration for travelers”
2 of 5 stars Reviewed 17 May 2011
1
person found this review helpful

Upon arrival, we saw that the motel had workers on the roof. A new roof was being installed. We were tired and just wanted to rest but the room we were assigned was directly under the hammering. We asked whether we could be moved to another room but the response was that all rooms were reserved. We were told that the roofers would be back the next day but not "too early". In response to our question about what time they would return, we were told about 8 AM. Since we had reservations at Jewel Cave for the 12:40 PM tour, we had planned to sleep in. At 7:22 AM I was awakened by people walking on the roof directly above our room. The hammering started shortly thereafter and continued. We got up and left as soon as possible because we couldn't stand it any longer. When we checked out, my husband asked and received a 50% discount for the night's stay. The clerks at the motel were very nice but were not given the authority to refund reservation charges or move guests to other accomodations and when they called the motel managers, they were told they were not available. When I made the reservations, there were plenty of other rooms available at other motels. This motel should never have been open for business during the time the roof was being replaced. It pretty much ruined our visit to Custer, South Dakota.

Room Tip: I have no idea what it would take.
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  • Stayed May 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask ppehler about Super 8 Custer / Crazy Horse Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Fejfar, Owner at Super 8 Custer / Crazy Horse Area, responded to this review
23 May 2011
We are sorry that this stay was less than satisfactory. Unfortunately it is never a good time to perform this type of maintenance, but it has to be done.
We did make arrangements with the roofing company not to start work before 9 AM each day. For some reason a couple of them started early this particular day.
Our General Manager did instruct her front desk to offer to move this guest to a different room in addition to giving them a 50% discount. This guest declined the room move and checked out.
Customer satisfaction is something we take very seriously here at the Custer Super 8. This is evident by the good Trip Advisor scores as well as having achieved the "Pride of Super 8" award the last 10 years. Unfortunately, sometimes things happen that are beyond our control.
Thank you for understanding.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burlingame, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A very nice Super 8. Recommend.”
4 of 5 stars Reviewed 6 February 2011
1
person found this review helpful

We checked into this hotel after visiting two bad hotels in Spearfish. We were scouting places for our stay during Sturgis in August.


This place was really in a nice location and the hotel was well-maintained relative to other Super 8s we have visited. Check-in was a breeze and our room was nice and warm despite the cold temperatures outside. The room seemed updated recently, and the bed was comfortable. We noticed that they took the time to call us and ask if everything was okay when we checked in. Breakfast was fairly standard. Parking was no problem, even for trailers.


Custer is near a nice National Park, and is a bit far from Sturgis, but we probably want to get away from the noise and chaos during that time. We will be back.

Stayed December 2010, travelled with friends
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Ask Harley69CA about Super 8 Custer / Crazy Horse Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
Senior Contributor
25 reviews 25 reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Thanks for Being There!”
4 of 5 stars Reviewed 26 November 2010

In Custer, SD in late November, most hotels are closed for the season. Super 8 was open and helpful. The room was comfortable and clean, what you would expect at a budget hotel. The breakfast was better than most budget places. Beds were a bit soft, but OK. Room was cold when we checked in since hte heat had been off, but it warmed up nicely. Friendly staff that were helpful recommending a place to eat since most of the resturaunts in town are also closed for the winter.

  • Stayed November 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ColoTravellers about Super 8 Custer / Crazy Horse Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North West, England
Contributor
19 reviews 19 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Excellent location”
4 of 5 stars Reviewed 7 October 2010

A very comfortable hotel and good value for money. An excellent breakfast included with good variety. Excellent location to travel to Mount Rushmore and lots of other things to do locally if you are there long enough which, sadly, we weren't!

  • Stayed June 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask old_oak66 about Super 8 Custer / Crazy Horse Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buckley, Illinois
2 reviews
3 helpful votes 3 helpful votes
“very best service i have ever had”
5 of 5 stars Reviewed 17 July 2010
2
people found this review helpful

my family highly recommends this hotel. for outstanding service, cleanliness, and overall experience it cannot be beat. the rooms are extremely clean and well maintained. the staff will go above and beyond to give you a very pleasent stay meeting all you can ask of them. we stayed at this hotel for five nights and enjoyed the whole experience. the only drawback is that the king bed rooms are a little small, but when your on vacation in the black hills how often do you really stay in the room! very comfortable, clean , freindly staff overall a great time.

  • Stayed July 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ajratt about Super 8 Custer / Crazy Horse Area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Super 8 Custer / Crazy Horse Area Also Known As

  • Super 8 Custer
  • Super Eight Custer
  • Custer Super 8
  • Custer Super Eight
Address: 535 W Mt Rushmore Road, West of Custer, Custer, SD 57730-1542

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