We were recommended this hotel by one of the guys that worked where we stayed in Guatemala city. He said it was nice enough for the price, and he was right. It did have a nice view of the lake though, and he made sure to tell us to get a room with a lake view. (the balcony was great for drying clothes in the afternoon sun too!)

On the downside was the hot water wasn't hot, just wasn't as cold as the cold tap. But seeing as the weather was quite hot anyway, it was too bad. (and at this stage of our trip, I was used to luke warm showers)

Pros:
- Great view of lake
- Easy to organise bus to Tikal
- Quaint decor
- has pool
- really good air-con

Cons:
- cold shower
- internet on our floor didn't work, but worked fine in the lobby (after we were able to restart the router finally)
- restaurant not too great (but there are others in close proximity)
- breakfast not included

We stayed here one night in order to explore Flores, before our morning flight to Belize. We had a great view of the lake from our room and porch. The front desk staff were very helpful, and of course being on Flores it was close to all of the restaurants and shops there.

The hotel is OK, Flores is nothing to write home about. But, they do seem to be gearing up for tourists, new sidewalks, etc.
We did have an excellent meal next door, grilled camarones that were wonderful.

We stayed at Hotel Santana for one night on our trip back from Belize to Guatemala City. The hotel is in an old building, and it was rather noisy because you could hear everything from the other rooms (someone watching TV, a baby crying, etc).
There is practically no parking, and the room was full of mosquitos when we arrives because all of the doors were open.
Staff was friendly, but did not go out of their way to make our stay a special one. They wanted to charge for wireless internet although there was absolutely no signal in the room.
Food in the restaurant was OK, although the included breakfast was a laugh.
Unfortunately although there are many hotels in Flores and Sta. Elena none really fills my expectataions, and I have stayed in six of them.