Checked in Feb 11 for my birthday weekend. Rooms are nice with marble floors all over, only shower in our room, bathrobe and slippers for one. We called to get another robe and slipper set and ask about the safe. It seemed the lady was surprised we had no safe but said she would send items up. Happy about this we headed out. We returned around 2 am to find no safe still in room. This would not have been a problem if we had not brought a laptop, iPad, cell phones and pieces of expensive jewelry. Well we phoned downstairs again and were informed none of the rooms had safes, not what we were told earlier. The problem was Expedia stated they had a fridge and the Mazarin hotel site stated they had a safe. Due to medications needing refrigeration and our jewelry we requested a change to another hotel which offered those items. I am not happy we were charged a full night when the advertising by both sites were misrepresented and plan to take this matter further. The staff was very good but in this instance seemed unknowledgeable of what hotel offered. Not happy about additional expense to move and travel to different hotel.d. This hotel is in a great location and the room is good. The view was ok. We could peek over and see the garden area but not street.
- Saint Louis New Orleans
- Hotel Saint Louis
