This was the best hotel experience I have ever enjoyed.
Every employee was pleasant and helpful, and the management is obviously highly competent. I emailed the hotel ahead of our stay to request a specific room, and Lauren Schug Wilson, the Customer Experience Manager, answered within 10 minutes.
The room was exactly what we had wanted, a high floor suite with a balcony and a spectacular river view. I had also mentioned we were there to celebrate our 35th anniversary, and awaiting us in our room was a complimentary chilled bottle of champagne and a congratulations letter from the hotel manager. Wonderful.
My wife wished there was a refrigerator and microwave in our room, but I didn't miss them. One night I called room service for ice (no ice machines) and it arrived within 60 seconds! I was so amazed I gave the guy a very good tip, and he said "Oh thank you so much, you made my day". That made my day.
Even the gentleman at the front desk mentioned our 35th when I checked out. Amazing to me to be treated so well- it put the icing on the cake for our first trip to this awesome city.
Two improvements I might suggest on my wife's behalf (after all it was our anniversary) is to 1) provide some means of making morning tea in the room. I loved the Keurig coffee maker, but my wife is a tea drinker, and there was no way to heat water in the room.
2) Provide some instruction on the high tech TVs- they are more like computers, after all.
Bottom line, though, you should stay here! This hotel deserves the accolades you read on the internet. And thank you all at the Windsor Court for the kind attention you showed us.
Room Tip: Our full suite on the 17th floor had 2 private balconies overlooking the river.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 February 2012
Dear Oatka,
Thank you for selecting the Windsor Court for your 35th anniversary visit to New Orleans. We are honored that you chose to spend such a momentous occasion with us.
I am delighted that you had a positive experience at our hotel, and I am especially glad that the accommodations and service met your expectations. We strive to provide the highest level of personalized attention and I am pleased that this made your stay special.
We greatly appreciate your candid feedback and suggestions. We hope to welcome you back to the Windsor Court whenever your travels bring you back to New Orleans.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC