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Westin New Orleans Canal Place – reviews, photos

4.0 of 5
100 Rue Iberville, New Orleans, LA 70130-1106
Hotel amenities
Westin New Orleans Canal Place
Westin New Orleans Canal Place
Westin New Orleans Canal Place
Westin New Orleans Canal Place
Westin New Orleans Canal Place
Westin New Orleans Canal Place
Ranked #68 of 148 hotels in New Orleans
3.5 of 5 stars 440 Reviews
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440 reviews from our community

What travellers say about this hotel
  • French quarter(59)
  • Mississippi river(15)
  • Great view(12)
  • Heavenly beds(9)
  • Bourbon street(7)
  • Very comfortable(7)
  • Very nice(7)
  • Harrah casino(7)
  • Rooftop pool(6)
  • Room service(6)
Traveller rating
    125
    161
    76
    42
    36
Only show reviews for Family (62) | Couples (117) | Business (118)
Date Rating
Corpus Christi, Texas
Senior Contributor
28 reviews 28 reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
“This was a nice hotel, with a great location, I can't say much for the cleaning staff or the concierge”
4 of 5 stars Reviewed 12 February 2012 via mobile

The hotel is centrally located. Close enough to walk to Bourban street or Harrahs for gambling.
The reason we rated cleanliness so low is because I had gotten chocolate on the bed sheet and when I turned them down the next night it was still there. I understand that many hotels are asking if you want your sheets changed now, but good God if they are dirty change them. We also asked the concierge for directions and he was rude with his answer. The people working the check in were very nice. The were happy to give us a late check out and took care of our luggage for several hours as we had a late flight home. Overall the hotel was very nice. I just couldn't get over the dirty sheets!!

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask barbarapitts about Westin New Orleans Canal Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin CanalPlace, Public Relations Manager at Westin New Orleans Canal Place, responded to this review
16 February 2012
Dear barbarapitts,

Thank you for your time to post a review about your stay at the Westin.I am glad you found the location to be convenient to the sites of the city. I am also happy to hear that our front desk agents were able to provide you with late check out and baggage storage, while I apologize for your experience with our conciege.

Also, please accept my apologies on our housekeeping services. Your feedback is very important to us and we will notify the appropriate departments on your concerns.

We hope we can welcome you again in the future.

Regards,

David Rosenberg
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great staff, excellent location”
4 of 5 stars Reviewed 10 February 2012 via mobile
1
person found this review helpful

The staff were so nice. Shopping downstairs, great location, rooftop pool is really cool. Will stay here again!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Addproud about Westin New Orleans Canal Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin CanalPlace, Public Relations Manager at Westin New Orleans Canal Place, responded to this review
16 February 2012
Dear Addproud,

Thank you for your time to post a review about your stay at the Westin. We are glad that you enjoyed your time with us and found the location to be convenient. We are also glad you were able to visit our rooftop pool deck; we hope you can join us in the warmer months to take full advantage.

We look forward to welcoming you again in the future.

Regards,

David Rosenberg
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vicksburg, MS
Senior Contributor
36 reviews 36 reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Great location”
5 of 5 stars Reviewed 6 February 2012

Just returned from a weekend stay at this property and had a wonderful stay. The room was very clean and larger than most hotel rooms I've seen in this area. The bathroom was enormous!

I requested a room overlooking the river during check-in and luckily, they had one available. Views were great! I was able to see the river and some of the French Quarter.

The hotel sits on top of a shopping center so the elevator situation is a little bit of a pain. You have to take one elevator from the ground floor to the 11th floor and then that opens into the hotel lobby. To access your room you have to take another set of elevators. Not a huge deal but definitely was a little annoying.

We didn't park at the hotel, decided to take advantage of the free parking at Harrah's garage instead so I can't comment on the parking or costs.

I would definitely stay here again.

Room Tip: Ask for a room facing the river
See more room tips
  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by downsouthgirl80 for New Orleans
Ask downsouthgirl80 about Westin New Orleans Canal Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin CanalPlace, Public Relations Manager at Westin New Orleans Canal Place, responded to this review
8 February 2012
Dear downsouthgirl80,

Thank you for your time to post a review about your stay at the Westin. We are glad that you enjoyed your weekend with us, as well as your guest room and bathroom, and of course the view. We agree; the sights of the river and French Quarter and truly stunning.

Please accept my apologies about the elevator situation, we are sorry you found it to be difficult.

We look forward to welcoming you again in the future.

Regards,

David Rosenberg
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Contributor
20 reviews 20 reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Good location, so-so room”
3 of 5 stars Reviewed 6 February 2012 via mobile

Great location, able to walk everywhere in the French quarter easily. The bed was very comfortable and the shower was great, but otherwise the other furniture in the room was very stained and dirty. We got this room on Hotwire for a discounted rate, so it was a pretty good deal, however, I would have been disappointed if I had paid full price for this room.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by trianne81 for New Orleans
Ask trianne81 about Westin New Orleans Canal Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin CanalPlace, Public Relations Manager at Westin New Orleans Canal Place, responded to this review
8 February 2012
Dear trianne81,

Thank you for your time to post a review about your stay at the Westin. We are glad that you found our location to be accessible to the sites of New Orleans. It is also great to hear that you enjoyed our Heavenly Bed & Bath amenities in your guest room.

Please accept my apologies about the condition of the furniture in your guest room. If possible, could you please let me know your room number by e-mailing kelly.rayner@ihrco.com so we may investigate this concern.

We hope we can welcome you again in the future.

Regards,

David Rosenberg
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Contributor
19 reviews 19 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Not quite 4 stars”
3 of 5 stars Reviewed 2 February 2012

The location of the Westin is great but it's a bit "off" - so if a true 4 star hotel is important to you, think twice. Beds are comfortable and room decor is ok but the hallways feel like a YMCA (see photo) with a total lack of decor and an older funky feel. And only plastic cups in the room? That feels very Motel6.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Susan-GordonSF for New Orleans
Ask Susan-GordonSF about Westin New Orleans Canal Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin CanalPlace, Public Relations Manager at Westin New Orleans Canal Place, responded to this review
8 February 2012
Dear Susan-GordonSF,

Thank you for your time to post a review about your stay at the Westin. We are glad that you enjoyed our location as well as our Heavenly Beds.

I am sorry you were bothered by the hallway decor as well as the plastic cups in the guest rooms. I will certainly pass on these concerns to the appropriate departments and keep your feedback in mind as we make improvements in the future.

We hope we can welcome you again.

Regards,

David Rosenberg
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Westin New Orleans Canal Place

  • Westin New Orleans
  • New Orleans Westin
  • Westin Canal Place
  • Westin Hotel New Orleans
Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Price range (per night):* INR10,194 - 16,523

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