Stayed for 5 nights in late January. Staff were very welcoming and helpful. Room very comfortable. Was a bit noisy Saturday night but otherwise peaceful. Breakfast was wholesome and had great variety.

I absolutely loved this place. The location was very important to me. I wanted it to be convenient to everything but not directly in the mix. We were able to walk everywhere or pick up a trolley for anywhere else. Rooms were gorgeous. Spacious, with a spa tub, and comfortable beds. The only complaint I had was hearing the person in the bathroom in tge room next to us. Overall I would definately return.

We booked this hotel for a conference my husband was attending at the convention center and thought the location would be ideal for my exploring the city. I have mixed feelings about the property and would probably not stay here again. Especially since my husband could have gotten the government rate we paid at any hotel in the city.

The plusses -- it is on side street that is very quiet with little street noise. The bed was fairly comfortable, and the staff was very friendly and service-oriented. It is in a great location for accessing the French Quarter and also for catching streetcars.

The negatives -- the room is quite small and space is lacking to store things in the bathroom. Also, the door in the bathroom looked like someone had done a very bad repair job on. One of the strangest things was the bathroom/shower set up. The shower had a half glass shower partition. It looked like half a shower door was missing, but this was obviousy the intent as there were no screw holes on the other side. Every time we took a shower, water splattered all over the floor, leaving puddles. Also, the towels, though thick, felt like sandpaper. The shower took about 5-10 minutes before the water got hot, it was lukewarm before that. TV reception on several channels was marginal.

One other thing, they have a lovely rooftop patio where the fitness center was, with chairs and chaises. However, apparently, many smoking guests use that as their smoking area, so was very unappealing for us, who are non-smokers. I did use the fitness room and the equipment was first-rate with towels, water and tv. There really isn't a pool, more like a over-size hot tub.

We did join their frequent stay club, and did get our Wi-fi free and got the free coffee and juice in the morning which was nice.

But at the rate we were paying which we couldn't have gotten at any hotel, I expected a nicer experience.

i had reservations for 2012 mardi gras, made sometime in august 2011 if you can believe it. i can't get into too much detail but for personal reasons i had to cancel my reservations. i chatted online with an omni representative (not from the particular hotel, but the larger omni parent company) who confirmed the policy on cancellation. i then a week later contacted the actual omni royal crescent hotel to confirm the status of my cancellation. during both conversations the employees working with me were very pleasant, kind and above all understanding of my circumstances. i can assure you that the next time i go to new orleans i will be staying at the omni royal crescent hotel, based exclusively on how their staff handled my situation. customer service is paramount to both a good experience and a repeat visit by a guest, and clearly the omni staff and those at the omni royal crescent hotel have made good customer service their priority.