The first thing I will say is that the hotel is beautiful. My room was a small corner room which I loved and it was on the 11th floor. The staff were very friendly and helpful. I had breakfast there only one time, the reason is that it was almost $20.00 and the eggs were old and nasty, in fact, I couldn't eat them. So I had a choice of soggy potatoes, yogurt, fresh fruit, and the normal breakfast things. I was disappointed to say the least as I was looking forward to something more than a limited breakfast buffet. The real issues started when I asked the front desk person to charge my personal CC for my last night and leave the rest on my AMEX. When I checked out Laura (very nice person) assisted me and put 1 night on my personal cc and the rest on my AMEX. GREAT! Not really, I checked my account this AM only to find I had been charged over $900!!! I called accounting at the hotel and talked to Brittany who said to "just wait a couple of days and it will be refunded". I personally don't have a spare $900 laying around so I told her that was unacceptable and said I would call my bank. She said call my bank and then call her back and conference her in. When I tried that her phone went to voice mail. That was about 8 hours ago and I have still not heard back from her. VERY FRUSTRATING!!!
- Monteleone Hotel New Orleans
- Monteleone New Orleans
