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Sheraton New Orleans Hotel – reviews, photos

3.5 of 5
500 Canal Street, New Orleans, LA 70130
Hotel amenities
Sheraton New Orleans Hotel
Ranked #87 of 148 hotels in New Orleans
3.5 of 5 stars 883 Reviews
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883 reviews from our community

What travellers say about this hotel
  • French quarter(81)
  • Canal street(30)
  • Room service(28)
  • Very nice(22)
  • Great location(19)
  • Elevator system(14)
  • Fitness center(13)
  • Few blocks(12)
  • Flat screen TV(10)
  • Friendly and helpful(10)
Traveller rating
    156
    309
    201
    130
    87
Only show reviews for Family (97) | Couples (253) | Business (313)
Date Rating
Northern Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“There has to be better”
2 of 5 stars Reviewed 14 February 2012
3
people found this review helpful

I stayed here for a week on business to attend a conference. This was the "preferred" hotel for the conference, so I stayed here to take advantage of the conference rate and safe the company some money. Unfortunately though, this hotel was not good for the business traveler.

The good here is pretty much limited to its location. Good spot for hitting the French Quarter and Bourbon St. Unfortunately my conference didn't involve binge drinking as a plenary session. My view of the river was nice as well.

Now the rest. The hotel looked real tired. I had two rooms in this hotel. The first room was on a floor with a dim hallway due to burned out lights, with a cot sitting in the middle of the hall. It looked like a scene from a bad public housing project. This was also a "Starwood Preferred" floor. I guess SPG membership doesn't mean much. My room featured a ratty carpet, some white powder on the office chair, cigarette burns in the carpet and just a worn out looking bathroom with peeling paint on the trim. The door didn't close very flush and you had to use some force to get the door to lock.

Now the worst part: the paper thin walls. I changed rooms my first night due to the fact I could hear my neighbor's TV and conversations like I was sitting on the bed next to them.

In my second room, it was the same, but at least my new neighbor was less of a TV-phile. I did get to hear him vomit at 3AM though, and I could hear his cell phone beep for texts and his phone conversations. Hence why I knew it was a "he".

The second room was in better shape at least. Carpet was still threadbare near the door, but everything else was better. Bathroom also had taken a beating from steam. I will add that the front desk was quick to move me when I inquired about getting away from the loud neighbor.

The onsite restaurant was average at best and overpriced as hotel restaurants tend to be. Bar was OK for a beer and watch some of whatever basketball game was on. The Starbucks in the lobby is ridiculously overpriced.

Sheraton still feels the need to charge for wireless, which is annoying when you consider McDonalds offers it for free. "Lesser" hotels do as well.

Last but not least, unlike my experience with Hilton properties, Starwood will not give you SPG credit when you have the "conference rate". Seeing the rate still worked out to nearly $2k for a week (hardly a bargain), I was disappointed.

Basically this place would be great for the New Orleans traveler planning to head to bed at 6 AM, not the guy needing to get up at 6 AM to prepare for a day of conference sessions. I also wouldn't pay any more than $100 for one of these rooms unless the place invests some money in the guest rooms. Don't let the renovated lobby fool you.

Room Tip: The river view is nice. Of my two rooms, the higher floor was better.
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  • Stayed June 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bloomington, Indiana
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
“Adequate downtown hotel”
3 of 5 stars Reviewed 11 February 2012

We recently spent 4 nights at this hotel for a national professional meeting. It was clean, the staff was friendly enough, the rooms were small and we got a room with two extended doubles instead of the king we had requested, which really wasn't big enough for my wife and me. The convention rate was reasonable, and I would stay there again, though without great enthusiam.

The new elevator system with the floor input each time took some getting used to, but seemed to make the elevators more efficient. The view from our 19th floor room of the river and parts of downtown was very good, and the higher floors had even better vistas.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bath, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Not even a fridge!”
2 of 5 stars Reviewed 8 February 2012

The first time for years that we had no fridge in our room. We needed one for medication and had to pay extra for the luxury. We found the information about the hotel non-existent. Some staff members were very helpful, but we got weary of having to request every detail. there was no evening restaurant, only a limited menu in the bar that was seriously overpriced and the service was very poor. There seemed to be a lot of 'penny pinching' while the toiletries were replaced speedily, the tea, coffee and milk were forgotten and strictly rationed. The location of the hotel was wonderful, but after other hotels on our round-the world trip, we found this one (the last) very disappointing.

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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“Great location! Very friendly staff!”
4 of 5 stars Reviewed 1 February 2012 via mobile

The location of the hotel couldn't be better! Just a 2 small blocks from Bourbon street and the popular French Quarter.

We were there for a conference and stayed a few extra days to explore. The hotel did a wonderful job of the conference but food and drinks were quite expensive at the hotel ($11 for a 1oz. Drink) so we just walked down the street for food.

I was very impressed with the professionalism of the staff, I have never been anywhere before where the front desk staff are standing in front of their desks waiting to welcome you!

The hotel is well maintained, some of the furniture in the rooms is a bit dated and im not a huge fan of carpet in rooms, but beds are comfortable and clean, and they have upgraded where it counts (large flat screen tvs in the room).

Next time I'm in New Orleans I would definitely stay here again!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KimSnidar about Sheraton New Orleans Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Senior Contributor
37 reviews 37 reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Comfortable Place, Great Meeting Rooms, Good Location”
4 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

Stayed here a few nights for a business meeting. I found the rooms to be nice and quiet. Pillows were great!

They have a cool 'smart' elevator system too. Select your floor and the system designates the most efficient car for you. Just don't follow anyone into an open car, there are no buttons to select inside. I didn't do this, but watched others. Fun.

Wifi worked perfect, which was nice.

The only complaint would be food quality at the meetings. Breakfast was always great, but other meals were just average.

Room Tip: Watch for rooms across from vending machines. True for any hotel.
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 10 more reviews by TravelerKNewJersey for New Orleans
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Additional Information about Sheraton New Orleans Hotel

  • Sheraton New Orleans
  • Sheraton New Orleans Hotel New Orleans
  • New Orleans Sheraton
Address: 500 Canal Street, New Orleans, LA 70130
Price range (per night):* INR10,194 - 18,483

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