The 3 story mansion is listed on the National Historic Trust Registry, and we proudly display our certificate over the Front Desk of the main lobby where you check in. So, I am not sure what exactly he did not like or felt was not up to the web site. The 1 night this guest stayed, the mansion was completely sold out, all 12 rooms. He booked a Single Queen room. Every room has a different view and flavor, but keeping close to the Queen Anne period of the architecture. Of the 12 rooms, 8 are queens, 3 are kings, and 1 is twin beds w/sofa sleeper. Room 153, has a 14 ft, original Red Heart Pine beautifully restored floors, with an Apricot Marble bathroom. There is no way the adjacent house is 5 feet away. The La. State Fire Marshall would never have approved our renovation plans otherwise. It is more like 25 feet away to the fence, and then it is past the fence. No Soap? Not only do we use Jergan's Face and Body soap at the sink, we use the Jergan's Body Bar in the shower. We also put in all the rooms, Pantene Conditioning Shampoo, Jergan's Hand Lotion, and Listermint Mouthwash.

The weather in New Orleans this summer has been an extremely HOT and HUMID, more so than prior years. The Eastern half the country experienced extreme heat this summer. The Friday night he was here was anything but cool. Anyone who travels to New Orleans in the summer must expect hot and sticky weather. The air conditioning was working just fine, but when the heat index is nearing 110, not matter where you set the A/C, its not going to get as cold as you would want it. Each of the 12 rooms have their own Central HVAC unit. He had checked in early, and when he did, we explained that we had not had the chance to turn the A/C on the cool the room down prior to arrival. Of course it was warmer in his room than the lobby, but after about 30 mins, the room was at the same temp as the lobby of the Queen Anne.

During the summer due to the outdoor temp, for us to monitor breakfast food safety in the heat, we serve all guests breakfast is in the courtyard of the main hotel. Whereas in the fall/winter, we serve the Queen Anne guests either at the Queen Anne, or directly across the street, at our sister property, in a breakfast room with a large screen TV.

It is not an alley as he describes it, but a Landscaped courtyard that has hotel rooms surrounding it. It is one walkway leading to another around the railroad tie landscaped beds. As to Continental Breakfast, I can assure you, we do not serve anything in cellopane wrapping. Our danishes are neatly displayed under cover on a tray for self serving. They may be on the cooler side as they are kept under refrigeration when in storage. Most guests use the lobby Microwave to warm up, or take them back to their room on a provided tray for same reason. All rooms of the Queen Anne have a Microwave.

On the weekends, typically we have 6 pots of coffee rotating at breakfast that serve 20 cups each. We have a total of 90 rooms between all 3 hotels under our management, and it was quite busy. If he had to wait for a coffee pot to be replenished, I am sorry. Every room has a coffee maker and fresh coffee packs to brew when you first get up. It is the same coffee we serve at breakfast. If the desk staff was harried, that would be unusual as most guests find our staff very friendly and helpful. I will look into who was on that Saturday morning and read over the logs for the day.

Dori H Schulman,
General Manager